Devops System Administrator-Digital : Amazon Web Service(AWS) Cloud

Tata Consultancy Services; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Tata Consultancy Services in Mumbai seeks an AWS Platform Administrator (L2/L3) to manage and support AWS cloud infrastructure. You will provide tier 2/3 operations, ensure high availability, performance, cost optimization and security for AWS workloads.

Responsibilities include managing EC2, S3, RDS, VPC, IAM, monitoring with CloudWatch and CloudTrail, handling incidents, and supporting DevOps with IaC tools like Terraform/CloudFormation in a 24x7 SLA-driven environment.

Qualifications

• Experience managing AWS core services (EC2, S3, RDS, VPC, IAM).
• Understanding of IaC with Terraform or CloudFormation.
• Knowledge of monitoring with CloudWatch and CloudTrail.
• Basics of network security and IAM policy management.
• Ability to handle incidents in a 24x7 SLA environment.

Responsibilities

• Provide L2/L3 support for AWS cloud operations and incidents.
• Manage AWS resources provisioning/de-provisioning, backups, and DR basics.
• Ensure high availability, performance, cost optimization and security.
• Handle incident escalation to L3 and coordinate with ITSM tools.
• Support automation in deployments and change management.

Skills

AWS Core Services

Infrastructure as Code

CloudWatch / CloudTrail

IAM & Security

Networking basics (VPC)

Incident handling

Tools

Terraform

CloudFormation

CI/CD basics

ITSM tools

Job description

Job Description: AWS Platform Administrator (L2 / L3)

1. Role Overview

• Manage and support AWS cloud infrastructure (IaaS/PaaS)
• Provide L2 / L3 support for cloud operations, incidents, and platform services
• Ensure high availability, performance, cost optimization, and security of AWS workloads
• Work in 24x7 support environment with SLA-driven operations

2. Key Responsibilities

A. L2 Responsibilities (Operations & Support)

Infrastructure Management

• Manage AWS services:
  • EC2, EBS, S3, RDS, VPC, ELB, Auto Scaling, Route53
• Perform:
  • Provisioning / de-provisioning of resources
  • AMI, snapshots, backup monitoring

Skill required

AWS Core Services

• Compute: EC2, Auto Scaling
• Storage: S3, EBS, Glacier
• Database: RDS, DynamoDB
• Networking: VPC, Route53, ELB
• Monitoring: CloudWatch, CloudTrail
• Security: IAM, KMS

Cloud Concepts

• IaaS / PaaS architecture understanding
• HA / DR design
• Cost optimization strategies

Automation & DevOps

• Terraform / CloudFormation
• CI/CD basics

Incident & Service Request Handling

• Handle:
  • Infra incidents (VM down, performance issues, connectivity issues)
• Monitor alerts via CloudWatch / ITSM tools
• Escalate complex issues to L3

Identity & Access Management

• Manage IAM users, roles, policies, MFA
• Handle access requests and security compliance

Networking Support

• Support:
  • VPC, Subnets, NACLs, Security Groups, Load Balancers
• Basic troubleshooting of:
  • VPN, routing, DNS

Monitoring & Backup

• Monitor:
  • Logs, metrics (CloudWatch, CloudTrail)
• Perform:
  • Backup validation, restoration checks
  • Patch monitoring

Change Management

• Execute changes as per:
  • SOP / CAB guidelines
• Perform deployments and configuration updates