Devops Support Engineer

Kiya.ai; Mumbai Suburban, Navi Mumbai, Mumbai; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Kiya.ai in Mumbai is seeking a DevOps Support Engineer with 3–5 years of experience to provide technical and functional support for an investment banking client. The role involves incident management, monitoring, automation, and release coordination to ensure smooth production operations.

Responsibilities include maintaining backups, documenting processes, and enabling cross‑team collaboration with IT and business stakeholders.

Qualifications

• 3–5 years of DevOps/IT operations experience.
• Proven experience in incident management and root-cause analysis.
• Hands-on with monitoring, automation, and release processes.

Responsibilities

• Provide technical and functional support for the systems.
• Manage incidents, guarantee problem eradication, and document resolutions.
• Implement and monitor application components and performance.
• Oversee production processing in line with the production plan.
• Monitor application technical components and backups/restoration procedures.
• Coordinate releases and manage associated documentation.
• Create SOPs and conduct knowledge transfer for the team.
• Communicate effectively across development teams and stakeholders.

Skills

Incident management

Monitoring & troubleshooting

Automation scripting

Release management

Documentation

Cross-team communication

Tools

GitLab

Ansible

DAIR

Job description

Dear Candidates,

We are looking for Devops Support engineer for our Investment banking client for Mumbai location.

Experience : 3-5 years

Direct Responsibilities

• Providing technical and functional support
• Managing incidents within the scope and guaranteeing the eradication of problems
• Implementing monitoring and supervising the applications technical and functional components
• Monitoring the smooth implementation of processing according to the production plan
• Monitoring the condition of the applications technical components
• Ensure that the application meets its functional requirements and operates as intended
• Checking the proper running of application backups and restoration
• Orchestrating and managing the various releases within the scope
• Creating and enriching the application document framework
• Maintaining operating procedures
• Create Automation through Gitlab, Ansible, DAIR
• Create and Deploy updates for Obsolescence, patches
• Creates SOP's, perform knowledge transfer and cross training for proper backup in team.
• Effective communication across multiple teams including development team (IT) and other stakeholders. Ability to translate business requirements and work with development teams throughout resolution, implementation and deliver