Device And Software Experience Lead

Opella; Hyderabad; On-site; INR 1,600,000 - 2,600,000; Full time

Job summary

Opella is hiring to lead the Device & Software Experience within the Digital Workplace scope. You will own device catalog, software provisioning, and end‑user education while collaborating with security and IT teams.

You will drive transition from Sanofi to Opella, optimize licensing and costs, and ensure a seamless end‑user experience across a multinational environment.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• Proven experience managing a Device & Software domain close to end-user.
• Fluent English and strong communication across global teams.

Responsibilities

• Lead Device & Software domain across global teams and end-users.
• Oversee transition from previous operator to Opella for devices and software.
• Ensure compliance with relevant regulations (GxP, SOX) and governance.
• Automate repetitive tasks with scripting and tooling.
• Develop and maintain roadmaps, budgets, and cost optimization measures.

Skills

Digital Workplace

Intune

Microsoft 365

Scripting

GenAI

Team leadership

Communication

Education

Bachelor’s degree in computer science or IT

Tools

Intune

Microsoft 365

Job description

Job Description:

About The Job

At Opella, we have one shared mission – we work passionately, every day, to ‘serve healthier, fuller lives’ now and for the generations to come. In order to do so, we strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. Everything we do is centered around people’s interests – our consumers, our customers, healthcare professionals, and our employees – across the world. We are building loved brands that serve 1bn consumers worldwide, through our key platforms: Allergy, Physical & Mental Wellness, Pain, Digestive Wellness and Cough, Cold & Flu. We aspire to become the best Fast Moving Consumer Health (FMCH) company In & For the world and we aim to build a work environment where people can thrive, grow, enjoy and be at their best.

Our Team

Our team is engaged in designing, delivering and supporting Digital Tech Services for all CHC worldwide. We deliver our solutions in a highly competitive market answering FMCH needs and sometimes supporting regulated environments (GxP, SoX and other regional or local regulations). Our team operates in an international context, serving all markets in most of the countries around the world. Digital Technology & Architecture organization encompasses following capabilities: Integration, Enterprise Architecture, Operations, Cloud engineering, Platform Engineering (e.g. DevOps & related framework), Enabling Platforms (ServiceNow, Observability, Chatbots, RPA, …), Digital Workplace and more “classical” infrastructures (hosting, network, servers, …).

Digital Workplace Corresponds To Following Capabilities

• Productivity & Collaboration suite (Microsoft 365, with Office suite, Teams, Email, …)
• Videoconferencing (Zoom, Teams) & space booking (Logitech)
• Devices & Mobility (Windows, Mac, Workstation as a Service, mobile phones & tablets, device imaging & software deployment, Intune, Industrial devices)
• Digital Signage & IP-TV
• Telephony (VoIP, Teams or fixed)
• Secure Printing & Scanning services
• Application store for applications deployed on or accessible from end users’ laptops requiring either a license or a local setup (e.g. Adobe, Microsoft Office suite, Visio/Project, ...) As a target, all these capabilities will become full managed by Opella but most of them (less and less) are still operated by Sanofi for us. As a lead of Device & Software Experience, you oversee the 360° of Device and end‑user software part of the Digital Workplace scope: hardware catalog, evolutions, roadmap, demand management, user education, corrective & preventive maintenance, build & run budget, …) whether they are owned directly by Opella or still managed by Sanofi.

Main objective is to shape our future state for Opella and take over the devices & manage our end‑user software.

Devices & Software inventory & lifecycle

Secure a clear cartography of Opella end-user devices to be ready for the takeover. This includes Laptops, desktops, mobiles, tablets, virtual desktops, industrial devices and printing. Manage device lifecycle, catalog and relationship with vendors to ensure the best and most cost‑effective service In partnership with People organization and other stakeholders, determine a clear device assignment policy and end‑to‑end provisioning process, including imaging and enrolment, taking into account cybersecurity aspects

Setup a clear process for Opella to operate end‑user software (approval, deployment, packaging, …) and maintain it over time through evolutions. Oversee products lifecycle and build strategies (roadmaps, evolutions, Opella target landscape), especially to move from remaining Sanofi-operated capabilities to Opella target

Ensure close relationships with vendors (Microsoft, OEM, ...) to always get optimized costs, support & advices

Accurately & fully document solutions architectures, process and support models, especially in application referential (ServiceNow CMDB)

Ensure strong release management process including Change Management & Communications

Budget & TCO

Define and control the required budget to manage Devices & Software (new releases, licenses, run costs, …) and ensure value maximization (e.g. fit-for-purpose licenses, streamline support partners, …) Measure real consumption of products in scope and optimize costs for Opella User Experience, Adoption & Education

Ensure best user experience and education, by providing communications, learnings & trainings to end users, especially related to change management process (new features, catalog change, etc…)

Measure adoption and ensure maximum usage of products’ capabilities

Automate repetitive tasks using scripting or configuration management tools (e.g. delivery of VDI or computers, inventories, …)

Share knowledge with colleagues and support teams to foster a culture of continuous learning Reliability & Operations

Through problem solving approach and in partnership with Support teams, contribute to root cause analysis and conduct post incident reviews to identify areas for improvement

In partnership with Support & Infrastructure teams, co‑develop dashboards, alerts and metrics to proactively identify issues & anomalies Ensure full connection with Support teams to continuously improve the quality of service and propose fitted solutions Propose innovative solutions to reduce the burden of operations and maintenance for end‑user hardware (i.e. self‑healing, proactive monitoring, …) while maximising end‑user experience.

Security & Compliance

Work closely with security teams to ensure compliance and address vulnerabilities (e.g. integrate security features in product’s roadmap) Partnering with Digital Quality representatives, ensure alignment with regulations (GxP, SOX, …), provide necessary documentation & answers to audits as required

Projects

Deliver evolutions & projects related to Digital Workplace scope, or oversee them if managed through Sanofi stakeholders

Ensure full involvement in the transition from Sanofi to Opella with regards to Devices and End‑user software takeover (Hardware RFP, Intune setup, software packaging, …)

About you

Technical background required

Bachelor’s degree in computer science, Information Technology, or related field, with various proven experiences in international context across global organizations

Proven experience in managing a Device & Software domain, close to end‑user

Proven experience in managing a Device & Software domain, close to end‑user

Proficiency in Digital Workplace products & vendors eco‑system, with deeper technical knowledge on devices, especially InTune and M365 in general. Expertise in end‑user hardware management (brands, models, self‑healing, monitoring, …) Ability to use GenAI (Copilot or others) to solve complex problems and automate repetitive tasks Ability to be hands on and execute technical actions to solve issues or help the team to start up (scripting, technical design, configurations, …)

Soft skills required

Proven experience in managing global virtual teams and ability to work in an international matrix environment

Ability to lead and take ownership even in unclear situations. Contribute to clear the unclear

Excellent verbal, written and interpersonal communication skills, with ability to talk to Business and adapt “tech” language to this audience

Curious, open-minded, « out of the box » thinking

Agile and continuous improvement mindset, with critical-thinking and root‑cause‑analysis paradigms

Strategic thinking with ability to develop strategies for Digital Workplace products

Fluent in English