Digital Functional Expert B2B Portal

Opella; Hyderabad; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Opella in Hyderabad is seeking a Digital Functional Expert to own Salesforce B2B Commerce initiatives within the Digital Growth hub. You will deliver digital analysis and drive the B2B solution portfolio across CRM, portal and marketing-related areas.

The role requires hands-on experience with Salesforce projects, strong communication, and the ability to translate business needs into actionable user stories, backlog grooming, and cross‑team collaboration.

Qualifications

• Bachelor’s or advanced master’s degree in business or engineering.
• At least 3 years’ experience delivering Salesforce projects.
• Excellent written and verbal communication skills.
• Minimum Salesforce certifications: Administrator, Sales Cloud Consultant, Business Analyst, and B2B Commerce.

Responsibilities

• Lead the B2B implementation on Salesforce B2B Commerce and satellites.
• Write B2B specific user stories and align with technical design and acceptance criteria.
• Groom and refine the Salesforce product backlog with stakeholders.
• Collaborate with cross‑CoE teams to ensure integration across applications.
• Prepare training documentation for B2B portal usage.

Skills

Salesforce projects

Communication skills

FMCG/FMCH knowledge

Commercial processes knowledge

Project delivery leadership

Education

Bachelor’s or advanced Master’s degree in business or engineering

Tools

Salesforce Administrator Certification

Sales Cloud Consultant Certification

Business Analyst

B2B Commerce

Job description

Job Description

Job title: Digital Functional Expert, B2B Portal Location: Hyderabad

Opella is the self‑care challenger with the purest and third‑largest portfolio in the Over‑The‑Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission is to bring health in people’s hands by making self‑care as simple as it should be. For half a billion consumers worldwide – and counting. At the core of this mission is our 100 loved brands, our 11,000‑strong global team, our 13 best‑in‑class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.

About the job: The Digital Functional Expert will join the Digital Growth hub teams, which is part of the Consumer Healthcare Digital Business Solutions supporting Commercial, Marketing, M&S, Support functions and Science. This team is responsible for managing the worldwide solution portfolio, roadmap and projects around these Commercial & marketing areas. This includes a wide range of applications that need to be correctly integrated with both Sanofi business functions and external partners to allow best in class Commercial operations. In particular, Salesforce led solutions such as CRM, B2B Portal, Marketing automation.

Main responsibilities: The B2B Product team is looking for a Digital Functional Expert who is hands‑on, engaged, and an avid learner. Their goal will be to deliver digital analysis and expertise to the digital technology solutions that compose our application portfolio.

As a B2B Digital Functional Expert, you will intervene on B2B Commerce modules shared across multiple clouds in complex enterprise landscape, partnering with key collaborators to drive and achieve the vision while completing key deliverables.

You serve as hands‑on advisor, using strong interpersonal skills, solution and technical knowledge, FMCH industry experience, and knowledge of Opella CHC business.

About you

Lead the B2B implementation on Salesforce B2B Commerce & satellites solution

Be the expert and privileged interlocutor on the B2B topics between Product Owners, Business process owner, Solution Leads & the Technical teams, Collect Product related enhancement requests, challenge and qualify them and ensure they’re included in the cross‑application vision, Lead B2B problem management workstream – identify key issues & irritants of the solution and find ways to improve the end user experience, Write B2B specific user stories, ensure that the alignment with the technical teams on the technical design and on acceptance criteria's with local teams, Review solutions, adoption and recommend improvements Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project, Describe and illustrate functional designs with appropriate justifications, Collaborate with cross‑CoE teams, including Delivery, Product, Testing, Architecture,

Support to ensure alignment and integration of new features or processes within Salesforce solutions In Charge of B2B Product testing functional scripts Prepare & maintain Training documentations related to B2B portal solutions usage Contributes actively to Operational excellence: facilitating risk management and conducting/contributing to Problem root causes analysis, support L3 on problem solving.

Required Qualifications and Background

Bachelor’s or advanced master’s degree in business or engineering At least 3 years’ experience in delivering Salesforce projects, Excellent communication skills, written, verbal, and interactive when online, Minimum Salesforce certified:

Minimum Salesforce certified

• Administrator


• Sales Cloud Consultant


• Business Analyst


• B2B commerce

Knowledge, Skills, and Abilities Required

A pro‑active personality, with a can‑do attitude, Excellent relationship‑building skills, Previous experience in FMCG or FMCH is a plus Knowledge on commercial processes is a plus Attention to details and excellent analytical skills Available and responsive to question, clarifications and instructions Ability to tailor communication to multiple audiences at all levels A self‑starter, experienced in leading projects or delivery work streams Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence

Why us?

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day. We Are Challengers. We are dedicated to making self‑care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things: All In Together: We keep each other honest and have each other's backs. Courageous: We break boundaries and take thoughtful risks with creativity. Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity. Radically Simple: We strive to make things simple for us and simple for consumers, in style. Join us on our mission. Health. In your hands. www.opella.com/en/careers