Desktop Support Technician

Sharp Brains; Kolkata District; On-site; INR 450,000 - 650,000; Full time

Job summary

Sharp Brains is seeking an IT Support Specialist to deliver onsite technical support and ensure smooth operation of end-user systems and office IT infrastructure in Kolkata.

The role covers Windows, macOS, Linux, and mobile devices, with a focus on hardware/software/network troubleshooting, device lifecycle management, and collaboration with remote teams on IT projects. Strong communication and customer-service skills are essential.

Qualifications

• Proven experience in end-user support and IT infrastructure environments.
• Strong knowledge of Windows, macOS, Linux, and mobile device support.
• Basic understanding of networking concepts (LAN, Wi-Fi, switches, routers, access points).
• Hands-on experience with IT asset management and inventory control.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Strong communication and customer service skills.
• Ability to work independently while coordinating with remote teams.

Responsibilities

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals across Windows, macOS, and Linux environments.
• Diagnose and resolve hardware, software, and network-related issues in a timely manner.
• Manage the complete device lifecycle, including provisioning, deployment, maintenance, and decommissioning.
• Support office IT infrastructure such as network connectivity, AV systems, and workplace technologies.
• Maintain accurate IT asset records, conduct inventory audits, and ensure compliance with asset management policies.
• Collaborate with Level 2 support teams and coordinate with third-party vendors for escalations and maintenance.
• Assist in IT projects, office relocations, and technology deployments.

Skills

End-user support

IT infrastructure

Windows

macOS

Linux

Mobile devices

Networking basics

IT asset management

Inventory control

Troubleshooting

Analytical thinking

Communication

Customer service

Remote coordination

Job description

? We Are Hiring: IT Support Specialist (Onsite)

We are seeking a dedicated and experienced IT Support Specialist to deliver high-quality onsite technical support and ensure the smooth functioning of end-user systems and office IT infrastructure.

Key Responsibilities:

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals across Windows, macOS, and Linux environments
• Diagnose and resolve hardware, software, and network-related issues in a timely manner
• Manage the complete device lifecycle, including provisioning, deployment, maintenance, and decommissioning
• Support office IT infrastructure such as network connectivity, AV systems, and workplace technologies
• Maintain accurate IT asset records, conduct inventory audits, and ensure compliance with asset management policies
• Collaborate with Level 2 support teams and coordinate with third-party vendors for escalations and maintenance
• Assist in IT projects, office relocations, and technology deployments

Required Skills & Qualifications:

• Proven experience in end-user support and IT infrastructure environments
• Strong knowledge of Windows, macOS, Linux, and mobile device support
• Basic understanding of networking concepts (LAN, Wi-Fi, switches, routers, access points)
• Hands-on experience with IT asset management and inventory control
• Excellent troubleshooting, analytical, and problem-solving abilities
• Strong communication and customer service skills
• Ability to work independently while effectively coordinating with remote teams