IT Support Engineer

Arcana Analytics; Coimbatore District; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

Arcana Analytics in India is seeking an IT Support Engineer to provide day-to-day on-site and remote support across hardware, software, and core IT services. You will ensure smooth operations and security-conscious troubleshooting.

You will manage assets, assist with onboarding/offboarding, and collaborate with Operations on IT projects while maintaining documentation and SOPs. The role requires 4–6 years of IT support, experience with macOS/Windows, Google Workspace, Okta, and MDM Kandji, and a

Qualifications

• Degree or equivalent practical IT experience required.
• 4–6 years in IT support or system administration.
• Strong knowledge of macOS and Windows environments.
• Hands-on experience with Google Workspace, Okta, Slack and MDM.
• Security-focused mindset with vulnerability handling experience.

Responsibilities

• Provide on-site and remote IT support via walk-ups, tickets, and chat.
• Perform hardware and software troubleshooting for macOS and Windows.
• Support IT services like Google Workspace, Okta, Slack, and MDM Kandji.
• Install, configure, and maintain software, hardware, and network devices.
• Manage IT assets including procurement, deployment, and audits.
• Monitor security alerts and enforce security best practices.
• Provide IT support for meeting room tech and A/V systems.
• Troubleshoot network connectivity including Wi-Fi, VPN, switches, and access points.
• Handle new hire onboarding and offboarding provisioning/deprovisioning.
• Develop and maintain IT documentation and SOPs.
• Collaborate with Operations on IT and infrastructure projects.
• Contribute to process improvements and IT tool workflows.

Skills

macOS

Windows

Troubleshooting

Documentation

Security mindset

On-site & remote support

Education

Bachelor’s degree in CS/IT

Tools

Google Workspace

Okta

Slack

MDM Kandji

SentinelOne EDR

PAM solutions

Job description

We are looking for an IT Support Engineer to provide day-to-day on-site and remote support to employees, ensuring smooth operations across hardware, software, and core IT services. This role requires a security-first mindset, strong troubleshooting skills, and the ability to work collaboratively with teams to support business operations at scale.

Key Responsibilities

• Provide on-site and remote IT support via walk-ups, tickets, and chat.
• Deliver hardware and software troubleshooting and break-fixes for macOS and Windows systems.
• Support and maintain IT services such as MDM (Kandji), SentinelOne EDR, Google Workspace, Slack, Okta, PAM solutions, and vulnerability management tools.
• Install, configure, and maintain software, hardware, and network devices.
• Manage IT assets, including procurement, deployment, lifecycle tracking, and audits.
• Monitor and respond to security alerts, ensuring compliance with security best practices.
• Provide IT support for meeting room technology, conferencing tools, and A/V systems.
• Troubleshoot and elevate network connectivity issues (Wi-Fi, VPN, switches, access points).
• Conduct new hire onboarding and offboarding, including provisioning/deprovisioning of accounts and devices.
• Develop and maintain IT documentation, knowledge base articles, and SOPs.
• Partner with Operations and other stakeholders on IT and infrastructure projects.
• Contribute to process improvements and optimization of IT support tools and workflows.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
• 4-6 years of IT support or system administration experience.
• Strong knowledge of macOS and Windows environments.
• Hands-on experience with tools such as Google Workspace, Okta, Slack, MDM (Kandji), EDR (SentinelOne).
• Familiarity with asset management, IT procurement, and lifecycle management.
• Strong troubleshooting, communication, and documentation skills.
• Security-first mindset with experience handling security alerts and vulnerabilities.

Nice to Have

• Industry certifications such as CompTIA A+, Network+, Security+, or equivalent.
• Experience with PAM solutions, system vulnerability management tools, or advanced networking.
• Prior experience in a fast-paced startup environment.
• Ability to conduct IT training sessions and employee security awareness programs.