Desktop Support Engineer 2

Rigved Technologies; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Cab Facility for Night Shift

Meal Vouchers

Shift Allowances

Job summary

Rigved Technologies is seeking a skilled IT Support professional for an immediate start in Bengaluru, Karnataka. In this role, you will provide 24/7 support, manage IT tickets, and handle Active Directory tasks. The ideal candidate should have a degree from a recognized university and experience in troubleshooting VPN and Microsoft Office issues.

The position includes perks like cab facilities for night shifts and meal vouchers, making it a great opportunity for candidates with a proactive approach to IT support.

Qualifications

• Fluent in English, both written and oral.
• Experience with IT support in enterprise environments.
• Relieving and Experience Letters from previous roles.

Responsibilities

• Provide IT support in a 24/7 environment.
• Prioritize and resolve IT support tickets per SLA.
• Manage Active Directory tasks like user account creation and password resets.
• Configure and troubleshoot VPN and network issues.
• Educate users on email security and best practices.

Skills

IT support

VPN troubleshooting

Active Directory management

Network configuration

Microsoft Office Suite support

User training

Cloud collaboration tools

Education

Degree from UGC/AICTE approved University

Job description

Role & responsibilities

Candidate should be available for 24 * 7 environment & should join on Immediate to 15days basis

Ticket Management

• Prioritize and resolve IT support tickets as per SLA guidelines.
• Classify incidents based on priority and elevate when necessary.
• Maintain detailed documentation of issues and resolutions.

Technical Support & Troubleshooting

• Configure and troubleshoot VPN connectivity issues for secure remote access.
• Assist with Outlook configuration, including email setup, PST, and OST file management.
• Resolve issues related to MS Office Suite and ensure smooth functionality.
• Manage Active Directory (AD) tasks such as user account creation, password resets, and access permissions.
• Configure and troubleshoot domain and workgroup settings for user authentication.
• Diagnose and resolve hardware issues, including RAM upgrades and replacements.

User Support & Training

• Provide remote and on-site support to bank employees for IT‑related issues.
• Assist in educating users on best practices for email security, VPN usage, and system optimization.
• Provide support for Outlook & mail configuration, ensuring seamless email communication.
• Assist users in resolving hardware and software issues, including desktops, laptops, & peripherals.

Network & System Administration

• Configure & manage Active Directory (AD), handling user authentication, group policies, & permissions.
• Perform network printer configuration, including troubleshooting printer connectivity issues.
• Understand & manage Domain vs. Workgroup setups based on organizational needs.
• Manage DHCP settings to dynamically assign IP addresses to devices.

Cloud & Licensing Management

• Understand the difference between O365 & M365, assisting in cloud-based collaboration tools.
• Manage O365 licenses, ensuring compliance & proper allocation of resources.

Preferred candidate profile

• Written and oral fluency in English.
• Relieving & Experience Letters of all the previous organizations worked with.
• Candidate must have completed Degree from UGC/AICTE approved University.
• Notice Period less than 15days

Perks and benefits

• Cab Facility for Night Shift
• Meal Vouchers
• Shift Allowances