Desktop\\Network Support

LunarEdge IT Services Pvt. Ltd.; Jaipur; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

6-Days Working

Hands-on IT exposure

Modern workspace

Job summary

LunarEdge IT Services Pvt. Ltd. in Jaipur is seeking a Desktop / Network Support Engineer with 0–3 years of hands-on IT experience. You will support desktops, laptops, networking gear, FortiGate firewall, and related IT infrastructure, troubleshooting problems, and ensuring minimal downtime.

The role emphasizes strong problem solving, Windows OS administration, VPN & LAN/WAN support, and IT asset management in a busy office environment. Fresh graduates with relevant certs are welcome.

Qualifications

• B.Tech / B.E. / Diploma in CS/IT/electronics or related field
• 0–3 years in Desktop Support, Network Support, IT Support, or Infrastructure Support
• Freshers with strong technical knowledge and relevant certifications may be considered
• Good understanding of Windows OS, hardware, networking fundamentals, and troubleshooting
• Basic hands-on knowledge of FortiGate Firewall preferred
• Good communication and interpersonal skills

Responsibilities

• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and IT peripherals
• Diagnose and resolve hardware, software, OS, applications, and connectivity issues
• Configure and troubleshoot LAN/WAN, Wi-Fi, switches, routers, IP addressing, DNS, DHCP
• Provide day-to-day FortiGate Firewall support including basic config, monitoring, NAT, VPN
• Monitor firewall events, logs, and security alerts; maintain security policies
• Configure and troubleshoot IPsec/SSL VPN connectivity for remote access
• Provide onsite or remote user support to resolve IT issues
• Install and configure Windows OS, drivers, applications, and security tools
• Support network devices, servers, UPS, printers, access points
• Record, track, and resolve IT incidents within timelines
• Perform preventive maintenance, backups, and system health checks
• Maintain asset records for desktops, laptops, network devices, software licenses
• Coordinate with ISPs, FortiGate/network vendors, hardware vendors
• Maintain network diagrams, firewall configs, troubleshooting records
• Follow IT security best practices and maintain secure systems

Skills

Desktop support

Network troubleshooting

FortiGate firewall

VPN configuration

Windows OS

IT security basics

Technical documentation

Customer support

Troubleshooting

LAN/WAN

Education

B.Tech / B.E. / Diploma

Technical graduation

Tools

FortiGate

FortiManager

FortiAnalyzer

Active Directory

Microsoft 365

VPN

Job description

We are looking for a Desktop / Network Support Engineer with 0–3 years of experience to provide reliable technical support for desktops, laptops, network systems, firewall, and other IT infrastructure. The ideal candidate should have strong troubleshooting skills and hands‑on understanding of networking, FortiGate firewall, hardware, software, and connectivity‑related issues.

The role involves supporting day‑to‑day IT operations, maintaining system reliability and security, troubleshooting technical problems, managing network connectivity, and ensuring minimum downtime for users.

Key Responsibilities:-

• Desktop & Laptop Support: Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Technical Troubleshooting: Diagnose and resolve hardware, software, operating system, application, and connectivity‑related issues.
• Network Support: Configure and troubleshoot LAN/WAN, Wi‑Fi, switches, routers, IP addressing, DNS, DHCP, and network connectivity.
• FortiGate Firewall Support: Provide day‑to‑day support for FortiGate Firewall, including basic configuration, monitoring, troubleshooting, firewall policies, NAT, VPN, and internet connectivity issues.
• Firewall Monitoring & Security: Monitor firewall events, traffic, logs, security alerts, and assist in maintaining appropriate security policies and access controls.
• VPN Support: Configure and troubleshoot basic IPsec/SSL VPN connectivity and assist users with secure remote access.
• User Support: Provide timely technical assistance to employees and resolve IT issues through onsite or remote support.
• System Installation & Configuration: Install and configure Windows operating systems, drivers, applications, security tools, and required software.
• IT Infrastructure Support: Support network devices, servers, UPS systems, printers, access points, and other office IT infrastructure.
• Incident Management: Record, track, troubleshoot, and resolve IT support incidents within defined timelines.
• Preventive Maintenance: Perform regular system health checks, software updates, security updates, backups, and preventive maintenance.
• IT Asset Management: Maintain records of desktops, laptops, network devices, peripherals, software licenses, and other IT assets.
• Vendor Coordination: Coordinate with ISPs, FortiGate/network vendors, hardware vendors, and other service providers when required.
• Documentation: Maintain network diagrams, firewall configuration details, troubleshooting records, asset registers, and IT support documentation.
• Security Compliance: Follow IT security best practices and assist in maintaining secure systems, endpoints, network infrastructure, and firewall configurations.

Education and Qualifications

• B.Tech / B.E. / Diploma / Technical Graduation in Computer Science, Information Technology, Electronics, or a related field.
• 0–3 years of experience in Desktop Support, Network Support, IT Support, or Infrastructure Support.
• Freshers with strong technical knowledge and relevant certifications may also be considered.
• Good understanding of Windows operating systems, computer hardware, networking fundamentals, and troubleshooting.
• Basic hands‑on knowledge of FortiGate Firewall is preferred.
• Good communication and interpersonal skills.

Technical Skills

• Desktop & Hardware: Desktop/laptop troubleshooting, RAM, HDD/SSD, printers, scanners, peripherals, and hardware replacement.
• Operating Systems: Windows 10/11 installation, configuration, troubleshooting, drivers, updates, and basic administration.
• Networking: TCP/IP, LAN, WAN, DNS, DHCP, VLAN, Wi‑Fi, IP addressing, routers, switches, and network troubleshooting.
• FortiGate Firewall: Basic firewall configuration, policies, NAT, routing, traffic monitoring, logs, troubleshooting, and security policies.
• VPN: Basic knowledge of IPsec VPN, SSL VPN, and remote‑access troubleshooting.
• Network Security: Firewall rules, access control, internet security, endpoint security, antivirus, and basic security practices.
• IT Support: Software installation, application configuration, email/client troubleshooting, remote support, and user assistance.
• Monitoring & Troubleshooting: Ability to identify root causes of system, network, firewall, and connectivity issues.
• Ticketing & Documentation: Incident tracking, IT asset management, technical documentation, and support reporting.
• Bonus: Knowledge of FortiManager, FortiAnalyzer, Active Directory, Microsoft 365, VPN, basic Linux/server administration, and backup systems.
• Strong analytical and troubleshooting abilities.
• Good understanding of networking and firewall concepts.
• Practical understanding of FortiGate Firewall and network security.
• Excellent communication and interpersonal skills.
• Ability to handle multiple technical issues and prioritize tasks.
• Strong user‑support and customer‑service orientation.
• Proactive approach toward identifying and resolving IT issues.
• Attention to detail, especially while handling firewall and network configurations.
• Ability to work independently as well as collaboratively.
• Willingness to learn new technologies and IT infrastructure tools.
• Ability to work effectively under pressure and minimize system/network downtime.

Why Join Us:

• 6-Days Working: Opportunity to gain extensive hands‑on experience in IT infrastructure and technical support.
• Supportive Company Culture: Work in a collaborative and professional environment.
• Learning & Development: Gain practical exposure to desktop support, networking, FortiGate firewall, VPN, IT infrastructure, and security technologies.
• Professional Growth: Develop your career in IT Infrastructure, Network Administration, System Administration, and Network Security.
• Hands‑on Technical Exposure: Work directly with enterprise IT systems, network devices, firewall, and security infrastructure.
• Modern Workspace: Work with a professional team in a comfortable and well‑equipped office environment.
• Career Advancement: Opportunity to grow into advanced Network Engineer, System Administrator, Firewall Administrator, or IT Infrastructure roles.
• Position: Desktop / Network Support
• Openings: 02
• Experience: 0–3 Years
• Qualification: B.Tech / Technical Graduation