Deskside Support Engineer

Apex Group; Pune District; On-site; INR 350,000 - 600,000; Full time

Job summary

Apex Group is seeking a Deskside Support Engineer in Pune (Baner) to provide onsite IT support and maintain the office IT infrastructure. The role involves hands-on support for Windows 10/11, Office 365, and endpoint devices, with L2/L3 escalation to Service Desk as needed.

Strong communication and customer focus are essential. You will also deploy IT equipment to new starters, support video conferencing, manage printers, and assist with office moves, asset inventory, and vendor coordination in

Qualifications

• 2+ years of computer support or IT operations experience.
• Proficient with Windows 10/11 and Office 365.
• Good communication and customer-service orientation.

Responsibilities

• Onsite IT support for the office.
• Maintaining the IT infrastructure of the office.
• Support office technologies and EUC hardware onsite incl. building and repairing laptops and desktops.
• L2/L3 support to the Service Desk for end user technology issues.
• Support Windows 365 infrastructure and endpoints.
• Support video conference and meeting room solutions.
• Deployment of IT equipment to new starters.
• Printer support and asset management.
• Office moves and setups.
• Work with vendors and local office management on IT issues.

Skills

Communication skills

Customer focus

Time management

Problem solving

Interpersonal skills

Teamwork

Tools

Intune

Active Directory

Office 365

Windows 10/11

Job description

## Deskside Support EngineerApply: Pune - Baner: Full time: Posted Today: End Date: November 30, 2026 (29 days left to apply): JR-0026911The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for you • Onsite IT support for the office• Maintaining the IT infrastructure of the office• Support office technologies and EUC hardware onsite inc. building and repairing laptops anddesktops• L2/L3 support to the Service Desk for end user technology issues• Support of Windows 365 infrastructure and endpoints• Support video conference and meeting room solutions• Deployment of IT equipment to new starters• Collection of IT equipment from leavers• Printer support• Hands & eyes support for remote teams e.g., support network team to deploy infrastructureand resolve onsite issues• Network cabling and patching in office• Office moves and setups• IT Asset inventory management• Provision, deploy and support phones inc. Teams for Voice• Work with vendors who provide IT solutions in the office• Work with local office management on any office technology issues/requirements• Working closely with the Group IT• Communicate clearly to users in a timely and polite manner and keep the end user informedof the progress of IT requests at all appropriate times• Highlight and report all major IT issues and risks to Service Manager in a timely manner• Escalation point for any issues and requests for users in the office• Research, test and implement new systems to improve efficiencies and satisfy user requests• Other duties in support of the Group IT, as assigned by the EUT Manager Experience and skills • 2+ years’ experience in a computer related support or and IT operational environment• Good technology understanding and awareness with the MS technologies: Intune, ActiveDirectory, Office 365• Good written and communication skills in English• Experience with documentation and improving SOPs and other process documents• Good customer focus, and excellent timekeeping is a key requirement of the role• Good interpersonal skills, with a focus on listening and questioning skills• Good problem-solving abilities and capability to work under own initiative• Experience with configuring and supporting any version of Windows Desktop (10/11)• Some basis experience with supporting physical networking is desirable but not essentialDisclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.