Deskside Support Engineer

CO_SNFSL Apex Group Fiduciary Services; Pune District; Presencial; INR 300.000 - 540.000; Jornada completa

Descripción de la vacante

Apex Group in Pune is seeking an IT Support professional to maintain office IT infrastructure and provide onsite support for end users. You will handle device provisioning, Windows OS issues, network connectivity, and video conferencing tooling, collaborating with the Group IT team.

The role requires at least 2 years in IT support, solid knowledge of Intune, Active Directory, and Office 365, strong English communication, and the ability to document processes and SOPs.

Formación

• 2+ years of experience in a computer-related support or IT operations environment.
• MS technologies familiarity: Intune, Active Directory, Office 365.
• Good written and communication skills in English.
• Experience with documentation and improving SOPs and other process documents.

Responsabilidades

• Onsite IT support for the office.
• Maintaining the IT infrastructure of the office.
• Support office technologies and EUC hardware onsite including laptops/desktops repair.
• L2/L3 support to the Service Desk for end user technology issues.
• Support Windows 365 infrastructure and endpoints.
• Support video conference and meeting room solutions.
• Deployment of IT equipment to new starters.

Conocimientos

Intune

Active Directory

Office 365

Written English

Communication skills

Customer focus

Timekeeping

Problem solving

Herramientas

Windows Desktop (10/11)

Descripción del empleo

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

• Onsite IT support for the office
• Maintaining the IT infrastructure of the office
• Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops
• L2/L3 support to the Service Desk for end user technology issues
• Support of Windows 365 infrastructure and endpoints
• Support video conference and meeting room solutions
• Deployment of IT equipment to new starters
• Collection of IT equipment from leavers
• Printer support
• Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues
• Network cabling and patching in office
• Office moves and setups
• IT Asset inventory management
• Provision, deploy and support phones inc. Teams for Voice
• Work with vendors who provide IT solutions in the office
• Work with local office management on any office technology issues/requirements
• Working closely with the Group IT
• Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times
• Highlight and report all major IT issues and risks to Service Manager in a timely manner
• Escalation point for any issues and requests for users in the office
• Research, test and implement new systems to improve efficiencies and satisfy user requests
• Other duties in support of the Group IT, as assigned by the EUT Manager

Experience and skills

• 2+ years' experience in a computer related support or and IT operational environment
• Good technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365
• Good written and communication skills in English
• Experience with documentation and improving SOPs and other process documents
• Good customer focus, and excellent timekeeping is a key requirement of the role
• Good interpersonal skills, with a focus on listening and questioning skills
• Good problem-solving abilities and capability to work under own initiative
• Experience with configuring and supporting any version of Windows Desktop (10/11)
• Some basis experience with supporting physical networking is desirable but not essential

Disclaimer

Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.