Deskside Support Engineer

CO_AFATI Apex Fund Services LLP; Pune District; Presencial; INR 400.000 - 600.000; Jornada completa

Descripción de la vacante

Apex Group is seeking an on-site IT support specialist to maintain the office IT infrastructure and assist end users. You will provide L2/L3 support, manage Windows 365 endpoints, and assist with video conferencing gear and meeting rooms.

The role requires 2+ years of IT support experience, strong English communication, and hands-on skills with Intune, Active Directory, and Office 365. Based in Pune, this is an onsite position within our office environment.

Formación

• 2+ years’ experience in computer-related support or IT operations.
• Proficiency with MS technologies: Intune, Active Directory, Office 365.
• Good written and verbal English communication.
• Experience with documenting SOPs and process notes.
• Strong customer focus and reliable timekeeping.

Responsabilidades

• Onsite IT support for the office.
• Maintain IT infrastructure and office technologies.
• Provide L2/L3 support to Service Desk for end-user issues.
• Support Windows 365 infrastructure and endpoints.
• Support video conference and meeting room solutions.
• Deploy IT equipment to new starters and collect from leavers.
• Network cabling, office moves, and asset inventory tasks.
• Collaborate with Group IT and office management; communicate status clearly.

Conocimientos

IT support

Communication

Timekeeping

Interpersonal skills

Problem solving

Herramientas

Intune

Active Directory

Office 365

Descripción del empleo

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

Responsibilities

• Onsite IT support for the office
• Maintaining the IT infrastructure of the office
• Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops
• L2/L3 support to the Service Desk for end user technology issues
• Support of Windows 365 infrastructure and endpoints
• Support video conference and meeting room solutions
• Deployment of IT equipment to new starters
• Collection of IT equipment from leavers
• Printer support
• Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues
• Network cabling and patching in office
• Office moves and setups
• IT Asset inventory management
• Provision, deploy and support phones inc. Teams for Voice
• Work with vendors who provide IT solutions in the office
• Work with local office management on any office technology issues/requirements
• Working closely with the Group IT
• Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times
• Highlight and report all major IT issues and risks to Service Manager in a timely manner
• Escalation point for any issues and requests for users in the office
• Research, test and implement new systems to improve efficiencies and satisfy user requests
• Other duties in support of the Group IT, as assigned by the EUT Manager

Experience and skills

• 2+ years’ experience in a computer related support or and IT operational environment
• Good technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365
• Good written and communication skills in English
• Experience with documentation and improving SOPs and other process documents
• Good customer focus, and excellent timekeeping is a key requirement of the role
• Good interpersonal skills, with a focus on listening and questioning skills
• Good problem-solving abilities and capability to work under own initiative
• Experience with configuring and supporting any version of Windows Desktop (10/11)
• Some basis experience with supporting physical networking is desirable but not essential

About Apex Group

About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us