Business System Specialist

Apex Group Ltd (UK Branch); Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Apex Group is a leading fund administration and middle office solutions provider with a global footprint and a strong focus on client service. The role involves maintaining and supporting core business applications, configuring systems to business requirements, and coordinating with vendors and clients.

You will troubleshoot issues, assist in onboarding new systems, manage major upgrades, and contribute to documentation and change management.

Qualifications

• 3+ years experience in a support role
• Excellent team player
• Proactive with improvement initiatives
• Performance and process driven mindset
• Strong root cause analysis
• Knowledge of Microsoft technologies and architecture
• Proficient in SQL
• Experience with IIS
• Familiarity with server platforms
• Excellent written and verbal English communication
• Highly motivated with ability to multitask
• eFront Invest system knowledge required

Responsibilities

• Maintain and support core business applications.
• Configure and set up according to business requirements.
• Vendor management and communication.
• Monitor, troubleshoot and analyse issues within the systems.
• Assist in client onboarding and new systems implementation projects.
• Handle major upgrades of core systems.
• Document changes and design of the application.
• Perform change management tasks.
• Provide guidance to clients and internal stakeholders.
• Perform other duties to support team development.

Skills

Team player

Proactivity

Root cause analysis

Improvement initiatives

Performance mindset

English communication

Multitasking

Microsoft technologies

eFront Invest knowledge

Client support

Strong work ethic

Tools

SQL

IIS

Server platforms

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

• Maintain and support core line of business applications.
• Configuration and set-up according to Business Requirements
• Vendor management and communication
• Monitor, troubleshoot and analyse issues within the Systems.
• Assist in client on-boarding and new systems Implementation projects
• Core systems major upgrades
• Documenting changes and design of the application
• Change management
• Provide sound, quality and technical guidance to clients and internal stakeholders
• Perform other tasks as necessary to support team development
• Any other duties in the scope of the role
  that the company requires.

Skills / experience

• 3 years or more experience in a support role
• Excellent team player
• Improvement initiatives
• Proactivity
• Performance and process driven mindset
• Root cause analysis
• Microsoft technologies and architecture
• SQL
• IIS
• Server platforms
• Good written and verbal communications skills (English)
• Highly motivated with ability to multitask
• eFront Invest system knowledge is a must;