Deputy Warehouse Manager

Indev Infra; Thane; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Indev Infra is seeking an experienced warehouse operations professional in Thane, Maharashtra. The role covers end-to-end 3PL management for multiple customers, ensuring inbound, storage, order fulfillment and dispatch align with customer SOPs and SLAs.

You will optimize space, manpower and MHE usage, maintain stock accuracy with WMS/ERP, manage OTIF performance, and lead supervisors to meet productivity targets while controlling costs and driving continuous improvement initiatives.

Qualifications

• Graduate in any discipline; degree in logistics/operations advantageous.
• 8–12 years total warehouse experience; 5–7 years in 3PL/multi-customer ops.
• Strong experience in 3PL warehouse management, SLA/KPI management, inventory control, KPI/MIS reporting, cost control.
• Proven experience handling multiple customers and teams; knowledge of revenue assurance.

Responsibilities

• Manage end-to-end multi-customer 3PL warehouse operations meeting SOPs and SLAs.
• Plan daily operations to optimize space, manpower, MHE and equipment.
• Act as primary operations contact for customers; review meetings and issue resolution.
• Maintain inventory accuracy via cycle counts, stock verification and WMS/ERP reconciliation.
• Oversee inbound/outbound activities, accuracy, OTIF and vehicle turnaround.
• Plan manpower, monitor attendance, productivity and costs; manage peak periods.
• Lead and develop supervisors and warehouse staff; set targets and ensure discipline.
• Ensure WMS/ERP transaction discipline and barcode/scanning compliance.
• Control operating costs; identify productivity gains and warehouse profitability.
• Capture all 3PL billable activities; coordinate with Commercial/Finance to prevent leakage.
• Ensure QHSE, safety compliance, PPE and 5S; conduct audits and root-cause analysis.
• Develop, implement and review SOPs; conduct process audits and continuous improvement.
• Conduct weekly reviews with KAMs on SLA/KPI performance and volumes.

Skills

SLA management

Inventory control

WMS/ERP

KPI reporting

Cost control

Space utilization

SOPs

QHSE compliance

Lean/Kaizen

Training & development

Leadership

Customer orientation

Education

Bachelor's degree in Logistics/Supply Chain

Degree/Diploma in Logistics/Operations

Tools

WMS/ERP

Job description

Role & responsibilities

• Manage end-to-end multi-customer 3PL warehouse operations, including inbound, receiving, unloading, GRN, put-away, storage, replenishment, picking, packing, staging, dispatch and returns, ensuring customer-specific SOPs, SLAs and service requirements are met.
• Plan daily operations based on customer volumes and priorities, while optimizing warehouse space, manpower, MHE and equipment utilization.
• Act as the key operational contact for customers; maintain strong relationships, conduct regular reviews, resolve complaints, shortages, damages and operational issues, and ensure high customer satisfaction.
• Manage inventory accuracy and control through cycle counts, physical stock verification, reconciliation with WMS/ERP, FIFO/FEFO, and investigation of shortages, excess, damages, ageing, slow-moving and non-moving inventory.
• Plan and control inbound/outbound activities, vehicle placement, receiving, GRN, put-away, picking, packing and dispatch; ensure order accuracy, agreed TAT, OTIF performance and optimum vehicle turnaround time.
• Plan manpower requirements, allocate resources customer/activity-wise, monitor attendance, productivity and overtime, control manpower costs, and ensure adequate resources during peak periods.
• Lead, train and develop supervisors and warehouse personnel; monitor performance, set productivity targets, maintain discipline and teamwork, and develop second-line leadership.
• Ensure WMS/ERP transaction discipline, including GRN, stock transfer, picking, packing, dispatch and inventory transactions; maintain system-to-physical stock accuracy and ensure barcode/scanning compliance.
• Control operating costs covering manpower, overtime, MHE, packaging, utilities and other expenses; identify productivity and cost-saving opportunities and support warehouse profitability.
• Ensure accurate capture of all 3PL billable activities, including inward, outward, storage, picking, packing, loading/unloading and VAS; coordinate with Commercial/Finance to prevent revenue leakage.
• Ensure compliance with QHSE, statutory and customer safety requirements, including PPE, safe material handling, 5S, housekeeping, safety inspections, toolbox meetings, fire/emergency preparedness, incident investigation and corrective actions.
• Develop, implement and review warehouse SOPs and customer-specific work instructions; conduct process audits, root-cause analysis, Lean/Kaizen and continuous improvement initiatives.
• Conduct daily operations reviews with supervisors/executives to review workload, previous-day performance, pending activities, exceptions, resource allocation and critical escalations.
• Conduct weekly operational review meetings with KAMs, covering customer-wise SLA/KPI performance, inbound/outbound, pending orders, inventory discrepancies, complaints, damages, ageing, capacity, manpower, productivity, customer requirements, billing issues and operational risks. Review action items, circulate MOM with owners and target dates, elevate critical issues, and align Warehouse, KAM, Customer Service, Transport and Commercial teams on customer commitments and upcoming volumes/peak requirements.
• Identify employee skill gaps and conduct induction, regular and refresher training on SOPs, inbound/outbound processes, inventory, WMS/ERP, picking/packing/dispatch, MHE safety, 5S, QHSE and
• customer-specific processes. Maintain training calendars, attendance and effectiveness records, and conduct refresher training following process changes, complaints, audit observations or recurring errors.
• Ensure all warehouse employees understand and comply with customer-specific SOPs and work instructions.

Preferred candidate profile

• Graduate in any discipline; Degree/Diploma in Logistics, Supply Chain or Operations will be an advantage.
• 812 years of total warehouse experience, with 5–7 years of hands‑on experience in 3PL/Contract Logistics/Multi-Customer Warehouse operations preferred.
• Strong experience in 3PL warehouse management, multi-customer operations, customer SLA management, inventory control, manpower planning, WMS/ERP, KPI/MIS reporting, cost control, space utilization, MHE, SOPs, QHSE and 3PL billing.
• Proven experience managing multiple customers, warehouse teams, operational resources and customer-specific SLAs/KPIs.
• Working knowledge of inventory management, warehouse productivity, commercial/billing processes and revenue assurance.
• Candidates from 3PL/Contract Logistics, Automotive, Engineering, Electrical/Electronics, Industrial Products, FMCG, Consumer Durables, E-commerce or Spare Parts/Aftermarket Logistics may be considered.
• Strong leadership, customer orientation, communication, problem‑solving, decision‑making, analytical, negotiation and team‑management skills, with the ability to work effectively under pressure.