Deputy Manager - Order To Cash

IBM; Gurugram District; On-site; INR 1,300,000 - 1,900,000; Full time

Job summary

IBM in Gurgaon, Haryana seeks an Assistant Manager with 8+ years of experience in end-to-end OTC processes. The role emphasizes claims processing or deduction, strong team handling, and ensuring efficiency and compliance across the OTC lifecycle.

The candidate will oversee multiple processes, manage vendor and stakeholder queries, and drive improvements, automation, and controls to meet SLA/KPI targets.

Qualifications

• 8+ years of experience in OTC operations.
• Strong team handling experience.
• Hands-on expertise in claims process or deduction.
• Experience with ERP systems (SAP preferred).

Responsibilities

• Manage end-to-end OTC lifecycle.
• Oversee claims process or deduction.
• Lead and manage team performance, ensuring SLA/KPI adherence.
• Handle vendor/stakeholder queries and escalations.
• Drive process improvements, automation, and compliance controls.

Skills

Team leadership

OTC operations

Stakeholder management

Process improvement

Tools

SAP

Job description

Job Summary:
Hiring an Assistant Manager with 8+ years of experience in end-to-end OTC processes and strong team handling skills. The role focuses on managing complete OTC operations, claims process or deduction, ensuring efficiency, compliance, and stakeholder satisfaction.

Key Responsibilities:

• Manage end-to-end OTC lifecycle
• Oversee claims process or deduction.
• Lead and manage team performance, ensuring SLA/KPI adherence
• Handle vendor/stakeholder queries and escalations
• Drive process improvements, automation, and compliance controls

Mandatory Requirements:

• 8+ years of experience in OTC operations
• Strong team handling experience
• Hands-on expertise claims process or deduction.
• Experience with ERP systems (SAP preferred)