Deputy Manager - Operational Risk Management

FlexiLoans; Mumbai; On-site; INR 5,000,000 - 7,000,000; Full time

Job summary

FlexiLoans, a technology-based digital lending platform, is seeking a skilled Operational Risk Manager to lead ORM initiatives within the Credit function in Mumbai. You will oversee RCSA, incident management, control testing, KRI monitoring and BOM reporting, partnering with Credit, Operations, Technology, and Compliance to embed risk mitigation across processes.

The ideal candidate has 5–7 years in Operational Risk Management in fintech/banking, with CA/MBA in Finance or Risk and relevant

Qualifications

• Deep knowledge of ORM frameworks including RCSA, incident management, and control testing.
• Experience in KRI monitoring, risk dashboards and reporting.
• Excellent stakeholder management and ability to challenge first-line risk assertions.

Responsibilities

• Oversee operational risk incident lifecycle and CAPA closure.
• Review testing of controls and track remediation.
• Prepare risk dashboards and MIS for ORM governance.
• Support RBI guidance alignment and regulatory responses.

Skills

RCSA

Incident management

KRI monitoring

Control testing

Stakeholder mgmt

GRC dashboards

Education

CA / MBA (Finance / Risk)

Job description

FlexiLoans is a technology based Digital financing platform started with an endeavor to solve the problems that small businesses face in accessing Quick, Flexible and Adequate funds for growing their Businesses. Our vision is to give "Financial access at a click". Our talent pool has rockstars from diverse backgrounds - ex- Founders, investment bankers, e-commerce and payments with the passion to make a difference to the lives of 70 mn+ MSME businesses in India. FlexiLoans.com is a pioneer in the ecosystem-based digital lending for small businesses in India. Till date, we have

disbursed over 100,000+ loans worth over Rs. 5,000 Crs+ to small sized businesses across 3,200+ cities without having a single branch! We are the leaders in using technology and risk models that focus on alternate / surrogate methods for scoring customers. Our origination is 100% digital with over 100 embedded partnerships like Amazon, Flipkart, Nykaa, Paytm, Paisabazaar, META, etc. for providing credit access to MSME businesses. Founded by CA/ISB alumni, FlexiLoans is funded by marquee funds and HNIs in the form of MAJ invest, Fasanara Capital, Sanjay Nayar (Founder - Sorin Investments, Chairman - KKR India and Ex-CEO, Citibank South Asia), Dr. Harry Banga (Founder, Caravel group), Yogesh Mahansaria (Founder, Alliance Tyres) Gunit Chaddha (Ex-CEO, Deutsche Bank, Asia Pacific), Anil Jaggia (Ex-CIO, HDFC Bank), Vikram Sud (Ex-COO, Kotak Mahindra Bank), Narayan Seshadri (Ex-Managing Partner, KPMG), Gopal Srinivasan (Chairman, TVS Capital) and Siddharth Parekh (Co-Founder, Paragon Partners) to name a few.

Our product offerings and value proposition can be accessed on our website: https://www.flexiloans.com/

A six-times certified ‘Great Place to work’ workplace, at FlexiLoans you will be working with top tier talent from diverse backgrounds hungry to make a dent in the MSME universe. We believe in people owning what you do and providing support to folks for making decisions (sometimes even wrong decisions!) all the while learning and growing with the organization. FlexiLoans is your front row seat to the MSME Fintech revolution in India!

The role in a gist:

In this role you will play a critical role in managing and mitigating operational risks within the Credit function.

What we are looking for in the role:

• Oversee and review the operational risk incident lifecycle logging, root-cause analysis, event categorization and CAPA closure.
• Guide and review design and operating-effectiveness testing of key controls, and track control gaps and remediation to closure.
• Oversee KRI collation, breach monitoring and trend analysis, and recommend recalibration of thresholds.
• Support on the annual and event-driven RCSA cycle facilitate assessments, challenge risk ratings and consolidate the assurance summary and heat map.
• Support second-line review of process / system change and post-implementation reviews, and business continuity planning and testing across people, process and technology.
• Support monitoring and reporting of the Board-approved Risk Appetite Statement; flag breaches and support recalibration to the ORMC.
• Prepare risk dashboards, MIS and thematic assessment reports for the ORMC and the Board.
• Support periodic review of ORM policies and SOPs for alignment with the RBI Guidance Note on Operational Risk Management and applicable directions; support audit and regulatory responses.
• Partner with Credit, Operations, Technology, InfoSec and Compliance to embed risk mitigation, and guide and review the work of the Subordinate.

Ideal Candidate:

• Strong working knowledge of operational risk frameworks — RCSA, incident management, control testing, KRI / RAS monitoring, change management and BCP — and of the RBI Guidance Note on Operational Risk Management.
• Working familiarity with the operational risk event taxonomy and the Three Lines of Defence
• model.
• Proven ability to independently own ORM workstreams and review the work of subordinate(s).
• Strong analytical and problem-solving skills, with the ability to translate risk data into concise, board-ready insight.
• Excellent stakeholder management and the maturity to constructively challenge first-line risk and control assertions; hands-on with risk MIS / dashboards (GRC exposure an advantage).

Qualification & Experience:

• CA / MBA (Finance / Risk) or equivalent, with 5 to 7 years of relevant experience in
• Operational Risk Management, preferably in a Bank / NBFC / Financial Services / Fintech environment.
• Demonstrated experience across RCSA, incident management, control testing, KRI / RAS
• monitoring and ORM governance and reporting.
• Exposure to co-lending / digital lending operational risk and applicable RBI regulatory
• frameworks preferred.
• A recognised risk certification (e.g. FRM / PRM) is an added advantage.