Manager - Credit & Risk

ZET; Bengaluru, Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

ZET in Bengaluru is seeking a high-impact Manager Credit & Risk to own end-to-end credit operations for our NBFC. You will drive underwriting excellence, optimize lending processes, strengthen portfolio quality, and build scalable, tech-enabled workflows that support a seamless customer experience.

You will collaborate with Risk, Product, and Engineering to enhance scorecards, decision engines, and policy implementations, while leading and developing a high-performing underwriting and operations

Qualifications

• 3 - 6 years of experience in underwriting, credit risk, or lending operations, with a minimum of 3 years in NBFC/fintech/retail banking.
• Strong expertise in retail lending products such as Personal Loans, Consumer Loans, MSME Lending, Digital Lending, or Secured Lending.
• Proven experience in credit appraisal, bureau interpretation, KYC/AML compliance, loan lifecycle management, and portfolio monitoring.
• Hands-on experience with LOS/LMS, underwriting platforms, decision engines, and workflow automation tools.
• Strong understanding of RBI regulations, credit policy implementation, operational risk, and audit frameworks.
• Proven ability to improve operational efficiency, reduce TAT, enhance portfolio quality, and lead cross-functional initiatives.
• Excellent analytical, stakeholder management, and leadership skills with advanced Excel and MIS reporting

Responsibilities

• Own the end-to-end lending lifecycle, including onboarding, KYC/AML, bureau analysis, underwriting, loan processing, disbursement, servicing, and repayments.
• Drive high-quality credit decisions by ensuring adherence to policy, governance, risk appetite, and portfolio quality objectives.
• Monitor and optimize metrics like TAT, approval rates, delinquency, and productivity.
• Collaborate with Risk and Analytics to enhance scorecards, policies, and rule frameworks.
• Partner with Product and Engineering to automate workflows and improve LOS capabilities.
• Establish robust SOPs, maker-checker controls, audit readiness, and RBI compliance.
• Lead and develop underwriting and operations teams while fostering ownership and continuous improvement.
• Leverage MIS and dashboards for data-driven decision-making.

Skills

Underwriting

Credit risk

Lending operations

People leadership

Excel & MIS reporting

Stakeholder management

Tools

LOS/LMS systems

Decision engines

Workflow automation tools

Job description

About the Role

We're looking for a high-impact Manager Credit & Risk to own the end-to-end credit operations function for our NBFC. You will drive underwriting excellence, optimize lending operations, strengthen portfolio quality, and build scalable, tech-enabled processes. This role partners closely with Risk, Product, Engineering, and Business teams to enhance credit decisioning, improve operational efficiency, and deliver a seamless customer lending experience.

Responsibilities

• Own the end-to-end lending lifecycle, including customer onboarding, KYC/AML, bureau analysis, underwriting, loan processing, disbursement, servicing, and repayment operations.
• Drive high-quality credit decisions by ensuring adherence to credit policy, underwriting governance, risk appetite, and portfolio quality objectives.
• Monitor and optimize key business metrics including TAT, approval rates, FPD, early delinquency, operational SLAs, and productivity.
• Collaborate with Risk and Analytics to enhance scorecards, underwriting policies, decision engines, and credit rule frameworks.
• Partner with Product and Engineering to automate workflows, improve LOS capabilities, and implement scalable, data-driven operational processes.
• Establish robust SOPs, maker-checker controls, audit readiness, and compliance with RBI regulations and internal governance standards.
• Lead, coach, and develop high-performing underwriting and operations teams while driving a culture of ownership, accountability, and continuous improvement.
• Leverage MIS and operational dashboards to generate actionable insights and support data-driven decision-making.

Requirements

• 3 - 6 years of experience in underwriting, credit risk, or lending operations, with a minimum of 3 years in an NBFC, fintech lender, or retail banking environment.
• Strong expertise in retail lending products such as Personal Loans, Consumer Loans, MSME Lending, Digital Lending, or Secured Lending.
• Proven experience in credit appraisal, bureau interpretation, KYC/AML compliance, loan lifecycle management, and portfolio monitoring.
• Hands-on experience with Loan Origination Systems (LOS), Lending Management Systems (LMS), underwriting platforms, decision engines, and workflow automation tools.
• Strong understanding of RBI regulations, credit policy implementation, operational risk, maker-checker controls, and audit frameworks.
• Demonstrated ability to improve operational efficiency, reduce TAT, enhance portfolio quality, and lead cross-functional initiatives in a high-growth environment.
• Excellent analytical, stakeholder management, and people leadership skills with advanced proficiency in Excel and MIS reporting