Operational Risk Manager

Airtel Payments Bank; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Airtel Payments Bank is seeking a senior Operational Risk Manager to thoroughly assess digital product journeys (savings, wallets, UPI, AePS) and platforms, ensuring compliance with risk policies while protecting customer experience.

You will design and drive enterprise risk frameworks, implement RCSA, monitor KRIs, prepare risk reports for senior management and regulators, and collaborate with product, tech, compliance, and finance teams.

Qualifications

• 5-10 years of experience in Risk Management within BFSI.
• Experience with NPCl/Regulatory interfaces is preferred.

Responsibilities

• Identify financial, regulatory, reputational and operational risks across product lifecycles.
• Assess adherence to regulations and internal policies by evaluating controls.
• Collaborate with Product Owners to document risks and mitigate exposures.
• Design and drive enterprise-wide Operational Risk Management Frameworks (ORMF).
• Implement RCSA framework including identification, monitoring and testing.
• Manage end-to-end Operational Risk Loss data/events including RCA.
• Prepare Operational Risk Reports for Senior Management and Regulators.
• Monitor KRIs and escalate potential breaches.
• Conduct Thematic Reviews and report findings with action plans.
• Work with cross-functional teams to integrate risk strategies into product finalization.
• Produce high-quality Operational Risk dashboards and trend analyses.
• Establish risk culture through training and awareness.

Skills

Risk Mgmt

ORM

RCSA

KRIs

RCA

Education

Bachelor's degree in Risk Management, Finance or related field

CRISC/FRM/CA certifications

Job description

Purpose of Job

The purpose of this role is to thoroughly assess and gain a deep understanding of the digital financial product journey (e.g., Savings Accounts, Current Accounts, Wallets, UPI, AePS, DMT etc.) and platforms (e.g., Mobile Applications, Websites) with the Product Owner by ensuring compliance with Risk Management Policy & Operational risk aspects while maintaining seamless and secure customer experience

The objective is assist to help the bank to identifying and accurately capturing the potential risksboth financial and non-financial, including regulatory, reputational, and operational risksthat may arise during the product lifecycle. The role also include testing the controls if they are accurately addressed to operate effectively.

Job Description

1. 1. Conduct detailed evaluations of the financial product journeys and processes (new or existing) to identify potential risks including financial, regulatory, reputational, and operational.


2. 2. Assessment of the banking Products to ensure adherence with applicable regulations and internal policies by evaluating the Design & Operating Controls effectiveness to address the identified risks during the product lifecycle


3. 3. Collaborate with Product Owners to ensure all identified risks are accurately captured and documented and providing recommendation for mitigating risk exposures


4. 4. Design and drive Enterprise wide Operational Risk Management Frameworks (ORMF), Policies and procedures.


5. 5. Implement RCSA framework including identification, monitoring and RCSA testing across all Products, Business and support functions.


6. 6. Ability to manage end to end Operational Risk Loss data/events including RCA of risk events.


7. 7. Prepare Operational Risk Reports for Senior Management, Board Risk Committee and regulators (RBI, NPCI, CSITE etc.)


8. 8. Monitor operational Key risk indicators (KRIs) and escal ate any potential breaches or concerns


9. 9. Perform Thematic Reviews on Banks Products & services in accordance with Risk calendar plan and report the findings along with management action plan and recommendations to the ORMC/RMCB


10. 10. Work closely with cross-functional teams, including Products, Technology, Compliance, InfoSec, Finance, etc. for risk management strategies into product finalization


11. 11. Produce high quality Operational Risk dashboards, trend analysis


12. 12. Establish a strong risk culture through training and awareness programs

Experience:

1. 13. 5-10 years of experience in Risk Management within the Indian BFSI industry, with a specific focus on core digital banking products such as Savings Accounts, Current Accounts, Wallets and other NPCI related Payment Products (AePS, UPI, DMT, Fastag).


2. 14. Bachelors degree in Risk Management, Business Administration, Finance, or a related field.


3. 15. Professional certifications in Risk Management (e.g., CRISC, FRM, CA, etc. ) are preferred.


4. 16. CISA will be added advantage


5. 17. Experience in a similar role within the banking or financial services industry is highly desirable.

Education: