Deputy Manager - Inhouse Surveyors

HDFC ERGO General Insurance; Chhatrapati Sambhajinagar District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

HDFC ERGO General Insurance is seeking a Deputy Manager - Inhouse Surveyors in Maharashtra to conduct survey and loss assessment for damaged vehicles, process claims within prescribed TAT, and coordinate with insured, workshops, and internal stakeholders. The role emphasizes quality, efficiency, and customer-focused service.

Candidates should have B.E./Diploma/ITI in mechanical fields with motor claims experience and may include TW bodyshop background.

Qualifications

• B.E. in Mechanical / Automobiles with minimum 1 year experience.
• Diploma in Mechanical / Automobiles with minimum 1 year experience.
• ITI with minimum 3-5 yrs experience.
• Candidate should have worked in Motor claims department of any insurance company or from a workshop background in Bodyshop department.
• For TW requirement candidate should be working in TW bodyshop department.
• For Female candidates we can also look for graduates with experience/background of Motor claims.
• Person should be sincere, with high integrity and ownership level, good interpersonal skills with an eye for detail.
• Candidates with IRDA surveyor license preferred although it is not a prerequisite.

Responsibilities

• Survey and Loss assessment of damage vehicle.
• Process claims with the prescribed TAT of the company.
• Coordination with Insured, workshops and internal stakeholders.
• Ensure high levels of quality and efficiency.
• Customer centric approach with minimum customer complaints.
• (Mention key responsibilities for the role)
• What you’ll do:
• CPL Score (Targets on different parameters related to claim assessment)
• Work Approval TAT
• Bill to Payment TAT
• Discrepancy reduction
• VOC (Customer complaints)

Skills

Interpersonal skills

Attention to detail

Communication skills

Education

B.E. in Mechanical / Automobiles

Diploma in Mechanical / Automobiles

ITI

Job description

New Job Title Deputy Manager - Inhouse Surveyors

No. Of Openings 1

Grade JM2

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Motor

Business Function Claims

Sub Function Inhouse Surveyors

Cost Center Claims - Inhouse Surveyors

Cost Center Code 1413

Department Claims

Function Retail & Legal Claims

Business Zone NA

Job Role TM-Inhouse Surveyor

Country India

Region West

State Maharashtra

Branch Code 2106

Type of Office Branch

Skills

Any Graduate

Job Description

Job Description

About the role:

Survey and Loss assessment of damage vehicle.

Process claims with the prescribed TAT of the company.

Coordination with Insured, workshops and internal stakeholders.

Ensure high levels of quality and efficiency.

Customer centric approach with minimum customer complaints.

(Mention key responsibilities for the role)

What you’ll do:

• CPL Score (Targets on different parameters related to claim assessment)
• Work Approval TAT
• Bill to Payment TAT
• Discrepancy reduction
• VOC (Customer complaints)

What you’ll need:

B.E. in Mechanical / Automobiles with minimum 1 year experience

Diploma . in Mechanical / Automobiles with minimum 1 year experience

ITI with minimum 3-5 yrs experience

Candidate should have worked in Motor claims department of any insurance company or

Should be from a workshop background working in Bodyshop department,

For TW requirement candidate should be working in TW bodyshop department.

For Female candidates we can also look for graduates with an experience or background of Motor claims.

Person should be sincere, with high integrity and ownership level, good interpersonal skills with an eye for detail.

Candidates with IRDA surveyor license preferred although it is not a prerequisite.