Deputy Manager - Information Technology

HDFC ERGO General Insurance; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HDFC ERGO General Insurance in Mumbai seeks a Deputy Manager - Information Technology to lead daily helpdesk operations from the Andheri site and provide high-priority support.

The role requires 3-5 years of experience in helpdesk, a B.Tech/BE, and willingness to collaborate with vendors and internal teams to maintain uptime of critical applications.

Permanent position with growth opportunities in IT operations across end-user support and network infra.

Qualifications

• Bachelor’s degree or diploma in computer engineering; exceptional candidates may omit degree.
• 3-5 years of experience in helpdesk operations.
• Experience with server/infrastructure/network is a plus.

Responsibilities

• Lead and manage daily helpdesk operations, including ticket management and escalations.
• Provide high‑quality technical support to VIP users at Andheri site with priority.
• Support and maintain uptime of investment related applications; perform end-of-day/bod checks.
• Collaborate with vendors and internal IT teams for quick issue resolution and system upgrades.
• Maintain documentation, knowledge base, and assist audits.
• Mentor junior engineers and review recurring issues to reduce escalations.

Skills

Helpdesk operations

VIP user support

Ticket management

Vendor coordination

Education

B.Tech/BE

Job description

End Date 18 Dec 2026

Required Experience 3 - 5 years

Basic Section

New Job Title Deputy Manager - Information Technology

No. Of Openings 1

Grade JM2

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Enabling Function

Business Function Non Sales

Cost Center Code 1112

Department IT

Function Information Technology

Business Zone NA

Job Role TM - End User Support

Country India

Region West

State Maharashtra

Branch Code 2124

Type of Office Corporate

Skills

Skill

B.Tech/BE

CERTIFICATION

Working Language

Job Description

Key responsibilities –

Lead and mange daily helpdesk operations, including ticket management, escalations and its timely resolution. Provide quality technical support at Andheri site.

Provide advance technical support to VIP users and attend / resolve the issues reported by them on highest priority.

Support and maintain uptime of Investment related applications, executing daily eod – bod and other checklist activities and resolve functional issues.

Collaborate with vendors and Internal IT teams for quick issue resolution and system upgrades.

Maintain documentation , Knowledge base, user profiles- reviews and take a part in internal – external audits and assist for the audit observation closer.

Monitor the recurring issues for helpdesk as well as investment applications and try to minimise it or automate the required process.

Mentor and guide junior helpdesk engineers and other helpdesk staff

Knowledge of patching, Lan desk , AV etc and upgrades for end user devices as well of servers, applications – network infra

Qualification

Bachelor’s degree (if candidate is exceptional we can remove this) or diploma in computer engineering.

Proven experience of 3 -5 years in helpdesk operations.

Experience of server infra will be plus point

Experience in network infra will be plus point

Familiarity with investment application will be preferred but not mandatory for exceptional candidate who

Certification if any will be an added advantage.

Strong problem solving skills and ability to handle the high pressure escalaitons.