Deputy Manager

PeopleStrong; Mumbai; On-site; INR 850,000 - 1,150,000; Full time

Job summary

HDFC ERGO General Insurance is seeking a Deputy Manager in Mumbai to drive customer experience projects and collaborate with cross-functional teams across the organization. The role involves identifying process improvements, documenting requirements, and leading structured project management from need identification to sign-off.

The ideal candidate has 3-7 years of experience in customer experience initiatives, knowledge of digital applications like BOTs and self-service portals, and exposure to

Qualifications

• Graduate/PG in any discipline
• Insurance certifications like LOMA/III would be good to have

Responsibilities

• Identify quick improvement opportunities across functions/ processes
• Collaborate with multiple cross functional teams within the organization. Is able to work across functions in the org – and drive their actions in a way that positively impacts customer experience.
• Experience in documenting requirements (BRD)
• Drive project management process within the organization through a structured process including need identification, review, implementation, closure & sign offs
• Demonstrates deep customer understanding and is responsive to customer needs
• Is able to identify the pain point (or gaps); can work out solutions and successfully implements the solutions for the gaps.
• Strong Problem Solving and Analytical Skills. The ability to analyze and infer customer insights from data will be a key capability
• Promote cross learning through benchmarking with best in class industries within BFSI sector and beyond

Skills

Any Graduate

Education

Graduate/Post Graduate in any discipline

Insurance certifications like LOMA/III

Job description

End Date 01 Dec 2026

Required Experience 3 - 7 years

Basic Section

New Job Title Deputy Manager

No. Of Openings 1

Grade JM2

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel CEM & OSG

Business Function CEM

Cost Center CEM - Projects

Cost Center Code 1665

Department Customer Experience Management

Function Customer Experience Management

Business Zone NA

Job Role Project Manager

Country India

Region West

State Maharashtra

Branch Code 2124

Type of Office Corporate

Skills

Skill

Any Graduate

CERTIFICATION

Working Language

Job Description

Department

Customer Experience Management

Function

Projects

Position

Deputy Manager

Band

JM2

Location

Reporting To

AVP/DVP

Our Vision

To be the most admired insurance company that enables the continued progress of customers by being responsive to their needs.

HDFC ERGO as an Employer

• We believe in Sensitivity
• We drive Excellence
• We uphold Ethics

About HDFC ERGO

HDFC ERGO General Insurance Company Limited was promoted by erstwhile Housing Development Finance Corporation Ltd. (HDFC), India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. Consequent to the implementation of the Scheme of Amalgamation of HDFC with and into HDFC Bank Limited , one of India’s leading private sector bank (Bank), the Company has become a subsidiary of the Bank. The Company offers complete range of general insurance products ranging from motor , health , travel , home and personal accident in the retail space and products like property , marine and liability insurance in the corporate space. With a network of branches spread across wide distribution network and a 24x7 support team , the Company has been offering seamless customer service and innovative products to its customers.

• Identify quick improvement opportunities across functions/ processes
• Collaborate with multiple cross functional teams within the organization. Is able to work across functions in the org – and drive their actions in a way that positively impacts customer experience.
• Experience in documenting requirements (BRD)
• Drive project management process within the organization through a structured process including need identification, review, implementation, closure & sign offs
• Demonstrates deep customer understanding and is responsive to customer needs
• Is able to identify the pain point (or gaps); can work out solutions and successfully implements the solutions for the gaps.
• Strong Problem Solving and Analytical Skills. The ability to analyze and infer customer insights from data will be a key capability
• Promote cross learning through benchmarking with best in class industries within BFSI sector and beyond

Key Requirements–Education & Certification

• Graduate/Post Graduate in any discipline
• Insurance certifications like LOMA/III etc will be good to have

Key Requirements – Experience & Skills

• 3-5 years’ experience in customer experience projects or similar
• In-depth knowledge of customer journeys and ability to understand working of Digital applications like BOTs/Self Service portals etc.
• Strong cross-functional experience
• General Insurance experience will be preferred

Remarks

The details of this position are confidential.

The decision to change/modify the specifications is at management’s discretion.