Deputy Manager - Area Training

SBI Card; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

SBI Card is seeking a seasoned Sales Trainer and Team Manager to drive training programs for NFTEs across the Hyderabad region. You will manage a team of trainers, coordinate onboarding, mandatory and refresh training, and ensure alignment with SOPs and certification standards.

You will design and deliver classroom and e-learning modules, coach trainers, and monitor impact through OJT and dashboards. Extensive travel and stakeholder liaison are required to uplift productivity and meet sales

Qualifications

• Proven working experience as a sales trainer and Team Manager.
• Track record in designing and implementing training initiatives to improve sales effectiveness.
• Experience in classroom training, coaching, on-the-job training, LMS, and workshops.
• Excellent written and spoken communication skills.
• Expert in Word, PPT, Excel MIS and data management.
• Ability to multi-task and manage time and tasks effectively.

Responsibilities

• Manage training activities for ~800 NFTEs through a team of ~7-9 trainers.
• Ensure onboarding, mandatory training, refreshers, and compliance training per SOP.
• Drive productivity of new joiners and meet organizational targets.
• Monitor impact of training via OJTs and mystery shopping.
• Lead training initiatives and projects to uplift patch productivity.
• Oversee lifecycle of NFTE trainers including hiring and development.
• Liaise with RSMs/ZSMs/Circle Head for training requirements.
• Travel extensively to align training with business needs.
• Plan trainers' OJTs and training activities to boost sales.
• Develop new training modules and improve training processes.
• Hire and fill trainer positions within 30 days of vacancies.
• Conduct monthly trainer audits and development sessions on launches and skills.
• Publish training dashboards to stakeholders and maintain records.
• Ensure seamless execution of NHO batches and certification handover.

Skills

Sales trainer

Team management

Training design

Coaching

MS Excel

MS PowerPoint

Data management

Time management

Tools

LMS

mGurukul

MS Office

Job description

About the company

What s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning development framework

Role Purpose

Facilitating training-related needs with respect to sales/non-sales NFTEs in their respective areas.

Ensuring the productivity of sales NFTE for his particular patch of new joiners (M1-M3 Vintage) to be benchmarked as per standards set by the organization.

Role Accountability

1. Responsible for completion of training activities for a span of ~ 800 NFTE s through a team of ~7-9 trainers
2. Ensure New Hire Orientation, Mandatory training, refreshers, DIP training, compliance training etc. are completed basis SOP
3. Drive productivity of sales NFTE new joiners (M1-M3 Vintage) through trainers and meet the target set by the organization.
4. Monitor the impact of training completed by trainers through self OJT s and mystery shopping
5. Drive initiatives and projects to uplift organizational productivity basis business requirements.
6. Responsible for lifecycle management of NFTE trainers which includes trainer hiring, development of trainers, review of trainers, drive business activities for his/her particular patch
7. Liaison with RSM s/ZSM s/Circle Head for their specific business-related training requirements that shall help in uplifting the patch productivity and plan training interventions along with trainers
8. Travel extensively throughout their territory to ensure training meets the business requirements
9. Plan and drive trainers OJTs/training activities in line with sales requirements to drive new hire productivity and help them achieve sales targets.
10. Develop New Training Modules, improve efficiency in existing Training Processes etc.
11. Hire and fill vacant trainers positions within 30 days of the position created/open
12. Conduct monthly trainer audit and trainer development sessions on topics like new product launches, process updates, soft skills and technical skills
13. Review of trainers on productivity, training coverages, the impact of OJT etc. ,
14. Publish training dashboards to stakeholders like - ASMs /RSMs
15. ATM to ensure seamless execution of all NHO Batches in the mapped territory - Sharing the onboarding list with trainers, classroom creation in mGurukul, trainer mapping, delivery of training, attendance marking, collect training feedback and timely closure of batches, Certification handover of executives to sales
16. RAG report preparation and sharing the report (feedback of Joiners) with RSMs/ASMs.
17. Maintain manual Attendance, Trainer Feedback, Certification papers of all training for 6 months.
18. Ensure 95% certification for all the training
19. Use a blended training strategy (classroom mGurukul - e-learning platform) to deliver the training

Measures of Success

1. Sales productivity - New Hire and Low Performing BRE
2. Trainer growth and Retention
3. Mapping training needs and tracking efficiency
4. Capability building programs for trainers like TTT, workouts.
5. Compliance training coverage
6. Publishing MIS Dashboard
7. ATMs and Trainers internal assessment Certification scores

Technical Skills / Experience / Certifications

1. Proven working experience as a sales trainer and Team Manager
2. Track record in designing and implementing specific training initiatives to improve sales effectiveness, productivity, performance.
3. Experience in class room training, coaching, on the job training, LMS, Conducting workshops.
4. Excellent written spoken communication skills
5. Expert in word, PPT, Excel tools MIS, data management.
6. Ability to plan, multi task and manage time and task effectively.

Competencies critical to the role

Regional Directors Zonal Heads of Sales, Operations , Customer Services Vendor Partners

Qualification

Overall 6 - 9 Yrs

Preferred Industry

BFSI, FMCG, Pharma, Telecom

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.