Deputy Director - Knowledge Management Portfolio Manager

PepsiCo Inc.; Hyderabad; In loco; INR 1.400.000 - 2.100.000; Tempo pieno

Descrizione del lavoro

PepsiCo Inc. is seeking a Knowledge Management Portfolio Analyst to support planning, governance, prioritization, and execution of the enterprise KM portfolio.

The role collaborates with Product Owners, Technology teams, Content Management, Insights & Analytics, and Change Management to ensure KM initiatives align with strategic priorities and deliver measurable business value. The position serves within the Knowledge Management Center of Excellence (KM COE), driving portfolio governance, demand

Competenze

• Strong business analysis and requirements gathering skills.
• Proven experience in stakeholder management and cross-functional collaboration.
• Strong communication, facilitation, and problem-solving skills.
• Deep working knowledge of ServiceNow, Knowledge Management, Azure DevOps.

Mansioni

• Assist portfolio governance, demand management, and roadmap planning for Knowledge Management.
• Support reporting and continuous improvement activities across the KM ecosystem.
• Collaborate with Product Owners, Technology teams, Content Management, Insights & Analytics, and Change Management to align KM initiatives with strategic priorities.
• Ensure KM initiatives deliver measurable business value.

Conoscenze

Business analysis

Stakeholder management

Communication

Problem-solving

Cross-functional collaboration

Formazione

Industrial engineering

Computer science

Strumenti

ServiceNow

Azure DevOps

Descrizione del lavoro

Overview

The Knowledge Management Portfolio Analyst supports the planning, governance, prioritization and execution of the enterprise Knowledge Management portfolio. This role works closely with Product Owners, Technology teams, Content Management, Insights & Analytics, Change Management, and business stakeholders to ensure KM initiatives are aligned to strategic priorities, effectively managed, and deliver measurable business value.

Overview

The Knowledge Management Portfolio Analyst supports the planning, governance, prioritization and execution of the enterprise Knowledge Management portfolio. This role works closely with Product Owners, Technology teams, Content Management, Insights & Analytics, Change Management, and business stakeholders to ensure KM initiatives are aligned to strategic priorities, effectively managed, and deliver measurable business value.

The position serves as a key member of the Knowledge Management Center of Excellence (KM COE), driving portfolio governance, demand management, roadmap planning, reporting and continuous improvement activities across the KM ecosystem.

Responsibilities

• Bachelor’s degree (or equivalent experience); advanced degree preferred.
• 5+ years of hands-on experience in Knowledge Management or Service Management tools (e.g., ServiceNow)
• Strong understanding of KM processes, governance, and content lifecycle management
• Experience working with enterprise tools such as ServiceNow or similar platforms (functional level)
• Proven experience in stakeholder management and cross-functional collaboration
• Strong communication, facilitation, and problem-solving skills
• Deep working knowledge of ServiceNow, Knowledge Management, Azure DevOps and structured problem solving

Qualifications

• Strong business analysis and requirements gathering skills
• Bachelor’s degree in industrial engineering, computer science or similar areas
• 5+ years of hands-on experience in Knowledge Management or governance management tools
• Strong understanding of KM processes, governance, and content lifecycle management
• Experience working with enterprise tools such as ServiceNow or similar platforms (functional level)
• Proven experience in stakeholder management and cross-functional collaboration
• Strong communication, facilitation, and problem-solving skills
• Deep working knowledge of ServiceNow, Knowledge Management, Azure DevOps is preferredExperience with structured problem solving and/or LSS certification (Kaizen, belted award) is a plus