Senior Associate - HR Knowledge Management

Amgen Technology; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Amgen Technology is seeking a Senior Associate HR Knowledge Management to manage and enhance the HR knowledge ecosystem. This role focuses on content strategy, platform governance, and cross-functional collaboration to keep HR information accurate and easily accessible.

You will drive initiatives to improve self-service, support knowledge portals, and enable efficient HR services across the organization. The ideal candidate will have 5–8 years in HR or digital knowledge roles, strong writing and

Qualifications

• 5-8 years of experience in HR, knowledge management, or digital HR roles.
• Proven experience with knowledge management systems and content management tools (ServiceNow, SharePoint).
• Strong understanding of HR processes, policies, and shared services environments.
• Excellent collaboration, communication and technical writing skills.
• Analytical and proactive mindset with experience interpreting content usage metrics.
• Ability to manage multiple stakeholders and projects in a fast-paced environment.

Responsibilities

• Knowledge Content Strategy Governance: Develop and maintain high-quality HR knowledge content across internal platform (ServiceNow Knowledge Base).
• Content governance: implement lifecycle management, version control, and audits.
• Platform Ownership Optimization: serve as SME and admin for HR knowledge tools (ServiceNow, SharePoint, Confluence).
• Optimize platform structure and taxonomy to improve search and UX.
• Coordinate with DTI and HRI Tech teams to ensure system integrity and feature enhancements.
• Cross-Functional Collaboration: partner with HR COEs, HRBPs, and stakeholders to validate content updates.
• Collaborate with HR digital and operations teams to integrate knowledge assets into HR portals and service channels.
• Data-Driven Improvements: monitor usage analytics and feedback to identify gaps and opportunities for improvement.
• Participate in knowledge audits and lifecycle management initiatives; present performance reports to stakeholders.
• Enablement Support: train contributors on knowledge creation best practices and tool usage.
• Promote knowledge sharing culture and self-service through enablement campaigns.
• Project Leadership: lead or support large-scale knowledge projects (HR portal redesigns, chatbot integration).
• Drive continuous improvement to enhance service delivery.

Skills

Collaboration

Analytical thinking

Communication

Technical writing

Tools

ServiceNow Knowledge Base

SharePoint

Confluence

Job description

The Senior Associate HR Knowledge Management is responsible for managing and enhancing the HR knowledge ecosystem to support efficient, accurate, and user-friendly access to HR information. This role combines strategic content management, platform stewardship, and cross-functional collaboration to ensure HR knowledge is current, compliant, and aligned with business objectives. The ideal candidate has a keen eye for detail, a passion for digital knowledge tools, and a proactive mindset in supporting a culture of self-service and continuous improvement.

Key responsibilities

Knowledge Content Strategy Governance

• Develop and maintain high-quality HR knowledge content across our internal knowledge platform, ServiceNow.
• Implement and manage content governance processes, including content lifecycle management, version control, and periodic audits.

• Ensure alignment of knowledge content with internal policies, and ensure consistent tone, format, and branding across all HR knowledge materials.

Platform Ownership Optimization

• Serve as a subject matter expert and administrator for HR knowledge management tools (e.g., ServiceNow Knowledge Base, SharePoint, Confluence).
• Optimize platform structure and taxonomy to improve discoverability, search performance, and user experience.
• Coordinate with DTI and HRI Tech teams to ensure system integrity and feature enhancements.

Cross-Functional Collaboration

• Partner with HR Centers of Excellence (COEs), HR Business Partners, and and other stakeholders/content owners to gather and validate content updates.
• Collaborate with the HR digital and operations teams to ensure seamless integration of knowledge assets into HR portals and service channels.

Data-Driven Improvements

• Monitor usage analytics and employee feedback to identify knowledge gaps, pain points, and opportunities for improvement.
• Participate in knowledge audits and content lifecycle management initiatives
• Prepare and present regular performance and compliance reports to stakeholders.

Enablement Support

• Train and support content contributors and stakeholders on knowledge creation best practices and tool usage.
• Promote a culture of knowledge sharing and employee and manager self-service through enablement and communication campaigns.

Project Leadership

• Lead or support large-scale knowledge-related projects (e.g., HR portal redesigns, chatbot integration).
• Drive continuous improvement initiatives that streamline access to HR knowledge and enhance service delivery.

Qualifications

• 5-8 years of experience in HR, knowledge management, HR service delivery, or digital HR roles.
• Proven experience with knowledge management systems and content management tools (e.g., ServiceNow, SharePoint)
• Strong understanding of HR processes, policies, and shared services environments.
• Excellent collaboration, communication and technical writing skills.
• Analytical and proactive mindset with experience interpreting content usage metrics and drawing insights.
• Ability to manage multiple stakeholders and projects in a fast-paced environment.