Knowledge Manager

Cognizant; Chennai District, Bengaluru; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

Cognizant is seeking a Knowledge Manager to develop, govern, and optimize knowledge management practices across the organization. You will enable access to accurate information, best practices, and reusable assets to boost efficiency, innovation, and performance.

Key duties include establishing KM strategies, managing knowledge repositories, and driving change management through training and engagement with stakeholders.

Qualifications

• Ability to develop enterprise-wide KM strategies and governance models.
• Experience in creating content taxonomies, metadata, and lifecycle management.

Responsibilities

• Develop and implement enterprise-wide KM strategies and frameworks.
• Create and maintain knowledge bases, portals, wikis, and repositories; ensure content is accurate and searchable.
• Promote collaboration and communities of practice; capture lessons learned and best practices.
• Define KM KPIs, conduct audits, and monitor adoption and effectiveness of KM initiatives.
• Train employees on KM tools and processes and drive change management to improve KM adoption.

Skills

Knowledge Management Frameworks

SharePoint

ServiceNow Knowledge Management

Knowledge Bases

Data Analysis and Reporting

Process Improvement

Stakeholder Management

Communication and Facilitation Skills

Tools

SharePoint

ServiceNow Knowledge Management

Knowledge Bases

Job description

Job Description

Looking for Knowledge Manager responsible for developing, implementing, and governing knowledge management practices that enable effective capture, organization, sharing, and reuse of organizational knowledge. The role ensures that employees have easy access to accurate information, best practices, lessons learned, and reusable assets to improve operational efficiency, innovation, and business performance.

Required Skills

• Knowledge Management Frameworks
• SharePoint, ServiceNow Knowledge Management, Knowledge Bases
• Data Analysis and Reporting
• Process Improvement
• Stakeholder Management
• Communication and Facilitation Skills

Key Responsibilities

Knowledge Management Strategy

• Develop and implement enterprise-wide knowledge management strategies and frameworks.
• Establish governance models, standards, and processes for knowledge creation, retention, and sharing.
• Align KM initiatives with organizational objectives and business outcomes.

Knowledge Repository Management

• Create and maintain knowledge bases, portals, wikis, and document repositories.
• Ensure content is accurate, relevant, current, and easily searchable.
• Define taxonomy, metadata, and content lifecycle management processes.

Knowledge Sharing & Collaboration

• Promote a culture of collaboration and knowledge sharing across teams.
• Facilitate communities of practice, learning forums, and knowledge-sharing sessions.
• Capture and disseminate lessons learned, case studies, success stories, and best practices.

Performance & Governance

• Define and monitor KM KPIs and success metrics.
• Conduct periodic audits and reviews of knowledge assets.
• Track adoption, usage, and effectiveness of KM initiatives and recommend improvements.

Training & Change Management

• Train employees on knowledge management tools, processes, and best practices.
• Drive awareness campaigns and change management activities to improve KM adoption.

Support organizational learning and continuous improvement initiatives.