Deputy Director - Knowledge Management Portfolio Manager

PepsiCo; Hyderabad; In loco; INR 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

PepsiCo Inc. is seeking a Knowledge Management Portfolio Analyst to drive planning, governance and execution of the KM portfolio.

You will collaborate with Product Owners, Tech teams, Content Management, Insights & Analytics, Change Management and business stakeholders to ensure initiatives align with strategic priorities and deliver measurable value. In this role you will be part of the KM Center of Excellence, guiding demand management, roadmap planning and reporting across the KM ecosystem,

Competenze

• Bachelor’s degree in industrial engineering, computer science, or a related field.
• 5+ years hands-on experience in Knowledge Management or Service Management tools.
• Strong understanding of KM processes, governance, and lifecycle management.
• Experience working with enterprise tools such as ServiceNow or similar platforms (functional level).
• Proven experience in stakeholder management and cross-functional collaboration.
• Strong communication, facilitation, and problem-solving skills.
• Deep working knowledge of ServiceNow, Knowledge Management, Azure DevOps is preferred.

Mansioni

• Drive portfolio governance and demand management for KM initiatives.
• Plan roadmaps and track delivery across KM ecosystem.
• Collaborate with product owners, tech teams and stakeholders across the organization.
• Report on progress and deliver measurable business value.
• Engage in continuous improvement activities across KM processes.

Conoscenze

Knowledge Management

Stakeholder management

Cross-functional collaboration

Communication

Problem-solving

Process governance

Formazione

Bachelor’s degree in industrial engineering or computer science

Advanced degree preferred

Strumenti

ServiceNow

Azure DevOps

Content Management Systems

Descrizione del lavoro

Overview

The Knowledge Management Portfolio Analyst supports the planning, governance, prioritization and execution of the enterprise Knowledge Management portfolio. This role works closely with Product Owners, Technology teams, Content Management, Insights & Analytics, Change Management, and business stakeholders to ensure KM initiatives are aligned to strategic priorities, effectively managed, and deliver measurable business value.

The position serves as a key member of the Knowledge Management Center of Excellence (KM COE), driving portfolio governance, demand management, roadmap planning, reporting and continuous improvement activities across the KM ecosystem.

Responsibilities

• Bachelor’s degree (or equivalent experience); advanced degree preferred.
• 5+ years of hands-on experience in Knowledge Management or Service Management tools (e.g., ServiceNow)
• Strong understanding of KM processes, governance, and content lifecycle management
• Experience working with enterprise tools such as ServiceNow or similar platforms (functional level)
• Proven experience in stakeholder management and cross-functional collaboration
• Strong communication, facilitation, and problem-solving skills
• Deep working knowledge of ServiceNow, Knowledge Management, Azure DevOps and structured problem solving

Qualifications

• Strong business analysis and requirements gathering skills
• Bachelor’s degree in industrial engineering, computer science or similar areas
• 5+ years of hands-on experience in Knowledge Management or governance management tools
• Strong understanding of KM processes, governance, and content lifecycle management
• Experience working with enterprise tools such as ServiceNow or similar platforms (functional level)
• Proven experience in stakeholder management and cross-functional collaboration
• Strong communication, facilitation, and problem-solving skills
• Deep working knowledge of ServiceNow, Knowledge Management, Azure DevOps is preferredExperience with structured problem solving and/or LSS certification (Kaizen, belted award) is a plus