Department Manager

Shoppers Stop; Vadodara; On-site; INR 600,000 - 800,000; Full time

Job summary

Shoppers Stop is seeking a Store Manager in Vadodara to lead operations on the shop floor, drive sales, and manage a high-performing team. You will oversee planogram updates, merchandising, inventory, and customer experience, while coordinating with housekeeping and maintenance.

The role emphasizes coaching, leadership, and results-driven actions. The ideal candidate has a minimum of 2 years in a supervisory role in retail, with exposure to large-format stores and a customer-first mindset.

Qualifications

• Minimum 2 years of managerial/supervisory experience in operations or sales.
• Exposure to team handling and large format stores is preferred.
• Technology savvy with good understanding of current industry trends.

Responsibilities

• Planogram communication and updating of approved planograms.
• Ensure floor presentation compliance and merchandise stacking.
• Coordinate VM plan replenishment and housekeeping interfaces.
• Plan manpower, create schedules, and manage leave/comp-offs.
• Monitor inventory for top styles and expose them effectively.
• Set and monitor sales targets, especially for private brands.
• Drive app downloads and loyalty enrollments in-store.
• Oversee customer care, feedback collection, and omni-channel returns.
• Train CCAs on product knowledge and mobile app usage.

Skills

Team work

Leadership

Coaching & Counselling

Initiating Action/Results Focus

Customer Focus

Process Orientation

Education

Graduation

MBA

Job description

Eligibility Parameters

• Minimum 2 year of Managerial/supervisory (Team Handling) experience in operations / Sales.
• Exposure to Team Handling.
• Good understanding of current industry/business.
• Exposure to large format stores/business is preferred.
• Technology Savvy.

Preferred Industry

Retail, hospitality, QSRs, FMCG.

Education Qualification

• Minimum: Graduation (Any Stream)
• Desired: MBA (any stream)

Reporting To

Unit Head

Experience

• Minimum 2 years of managerial experience

Age Limit

• Maximum 35 years

Required Competencies

• Team work
• Leadership skills
• Coaching & Counselling skills
• Initiating Action / Results Focus,
• Customer Focus
• Process Orientation.

Key Accountabilities/Responsibilities

The most important end-results for which an incumbent would be held responsible at the end of the year

Setting the floor

• Planogram Communication - To ensure availability of updated and approved Planogram
• Floor presentation compliance
• Ensuring merchandise is stacked properly for customers at all times
• Communicating, maintaining and replenishing the VM Plan.
• Interface with housekeeping and maintenance

Manpower Planning

• Making schedule and allocating manpower. (Using customer assistance requirement and CE pattern as bases)
• Ensuring manpower availability on the floor and cash tills at all times
• Leave plan creation and sanctioned
• Comp. Off control. No comp off to be taken after 15 days
• Scheduling breaks
• Compliance Manpower movement is checked twice a day

Inventory Management

• Track top five styles in every sub department
• Methods of exposing the top 5 styles
• Records results
• PICS

Setting and achieving the sales objectives

• Focus on maximization of Private brands sales.
• Converting value into Unit targets
• Developing sales plan to achieve the targets
• Communicating the plan and targets
• Monitoring of the targets
• Feedback to Merchandisers
• Ensuring picking accuracy and timeline for online orders

Increasing Loyalty Base

• Maximizing the first citizen enrollments
• Push maximum number of app downloads in the store.

Customer Care

• Customer assistance management
• Seeking feedback actively
• Active interface with the customers and detailed feedbacks to be taken for areas of improvement.
• Omni Chanel - Smooth exchanges/returns for a hassle free after sale experience.

Product Knowledge

• To ensure all CCAs are trained in basic product knowledge and fashion guide test. Reviews continuously.
• New product information communication to all CCAs
• Training team members on mobile app usage and features (FAB).

Team Management

• Motivating CCAs
• Focus the team to achieve targets
• Identifying developmental needs
• Training the team

Competition Survey

Check new trends and benchmark competition vis--vis SS.

Shrinkage control

Identify most pilfered categories and set up systems to reduce the pilferage