Department Manager

OWND - An Aditya Birla Fashion and Retail Limited; Mohali; On-site; INR 500,000 - 800,000; Full time

Job summary

OWND - An Aditya Birla Fashion and Retail Limited in Mohali is seeking a Department Manager for Retail Operations to drive department sales and deliver exceptional customer experiences.

You will lead a team of sales associates, manage visual merchandising, inventory, and KPI tracking, while coordinating with store leadership to achieve targets and foster a high-performance culture.

Qualifications

• Graduate in any discipline (Post Graduation preferred).
• 3-6 years of retail sales and store operations experience.
• Minimum 1-2 years of experience in a Department Manager role preferred.
• Strong leadership, communication, and team management skills.
• Proficiency in MS Excel and retail reporting.

Responsibilities

• Achieve department sales, revenue, and profitability targets.
• Monitor daily, weekly, and monthly sales performance.
• Analyze KPIs such as conversion, ATV, UPT, and footfall.
• Implement strategies to maximize sales and customer retention.
• Recruit, train, coach, and develop sales associates.
• Conduct regular performance reviews and feedback sessions.

Skills

Leadership

Sales Orientation

Customer Centricity

Problem Solving

Decision Making

Planning & Execution

Business Acumen

Education

Bachelor's degree

Post Graduation preferred

Tools

MS Excel

Retail reporting

Job description

Position: Department Manager
Department: Retail Operations
Reporting To: Store Manager
Location: Mohali Store Location

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Key Responsibilities

• Achieve department sales, revenue, and profitability targets.
• Monitor daily, weekly, and monthly sales performance.
• Analyze KPIs such as conversion, ATV (Average Transaction Value), UPT (Units Per Transaction), and footfall.
• Implement strategies to maximize sales and customer retention.

Team Management

• Recruit, train, coach, and develop sales associates.
• Conduct regular performance reviews and feedback sessions.
• Create staff schedules and manage workforce planning.
• Foster a positive and high-performance work culture.

Customer Experience

• Ensure exceptional customer service standards are maintained.
• Handle customer complaints and escalations professionally.
• Drive customer engagement and loyalty initiatives.
• Build relationships with repeat and VIP customers.

Visual Merchandising

• Ensure department displays align with brand guidelines.
• Maintain attractive product presentation and store aesthetics.
• Execute seasonal launches, promotions, and campaigns.
• Monitor stock availability and replenishment.

Inventory Management

• Maintain optimum stock levels and minimize stock losses.
• Conduct cycle counts and participate in stock audits.
• Track slow-moving and fast-moving merchandise.
• Coordinate with supply chain and warehouse teams.

Operational Excellence

• Ensure compliance with company policies and SOPs.
• Manage opening and closing store procedures.
• Monitor shrinkage, losses, and stock discrepancies.
• Maintain health, safety, and security standards.

Reporting & Analysis

• Prepare daily and weekly business reports.
• Track departmental performance against targets.
• Provide market feedback and competitor insights.
• Recommend action plans to improve productivity and sales.

Eligibility Criteria

• Graduate in any discipline (Post Graduation preferred).
• 3-6 years of retail sales and store operations experience.
• Minimum 1-2 years of experience in a Department Manager role preferred.
• Strong leadership, communication, and team management skills.
• Proficiency in MS Excel and retail reporting.

Key Competencies

• Leadership & People Management
• Sales Orientation
• Customer Centricity
• Problem Solving
• Decision Making
• Planning & Execution
• Business Acumen

KPIs

• Sales Achievement (%)
• Store Productivity (SPD)
• Conversion Rate
• Staff Retention
• Customer Satisfaction Score
• Inventory Accuracy
• Shrinkage Control
• Compliance & Audit Scores

This JD is suitable for fashion, apparel, lifestyle, and value retail store o