Delmia Support Engineer

RGBSI; Pune District; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

RGBSI is seeking a Delmia Support Engineer to provide L1–L3 support for DELMIA and CATIA on the 3DEXPERIENCE platform. You will handle issue resolution within SLA in a US PST-aligned window, and contribute to change and BOM management.

The role requires EKL, VB, C#, and automation scripting, with exposure to XPDM and CAD data migration. Ideal candidates hold a BE/B.Tech with 3+ years in 3DEXPERIENCE support and relevant certifications.

Qualifications

• Bachelor’s degree in engineering with relevant PLM/3DEXPERIENCE experience.
• 3+ years in 3D experience platform support, especially DELMIA and CATIA.
• Strong PLM, digital manufacturing, and process planning knowledge.
• Proficiency in EKL, VB, C#, and automation scripting.
• Experience with ASFALIS Elysium Converter, XPDM, CAD data migration, and Jira/Confluence tools.
• Certifications in 3D experience (e.g., Solution Architect) are a strong plus.

Responsibilities

• Provide L1/L2/L3 support for 3DEXPERIENCE native apps including DELMIA and CATIA.
• Troubleshoot and resolve user issues logged in ServiceNow within defined SLAs.
• Support change management, BOM management, and related processes.
• Develop and maintain EKL scripts, VBA macros, CAA customizations, and automation scripts.
• Manage multi-site FCS/DSLS/3DIndex/3DPassport/FTS servers for uptime.

Skills

DELMIA

CATIA

3DEXPERIENCE

PLM concepts

Digital manufacturing

Automation scripting

VB

C#

EKL

Jira

Confluence

Bitbucket

SourceTree

XPDM

CAD data migration

Scripting

3D experience certifications

Education

Bachelor's Engineering degree

Tools

Jira

Bitbucket

Confluence

SourceTree

Job description

Job Title: Delmia Support Engineer for Bangalore

Only Immediate joiners

Support US users in PST timezone-8PM to 5AM.

Key Responsibilities

Provide L1/L2/L3 support for 3DEXPERIENCE native applications including DELMIA, CATIA, and associated infrastructure components. Troubleshoot and resolve user issues logged in ServiceNow within defined SLA metrics (P1/P2/P3/P4). Support change management, and BOM management processes. Develop and maintain EKL scripts, VBA macros, CAA customizations, and automation scripts (PowerShell, Batch, C#). Manage Multi site FCS, DSLS, 3DIndex, 3DPassport, and FTS (Master/Slave Configuration) servers for optimal performance and uptime.

Required Skills & Qualifications

- Bachelors Engineering degree with
3+ years of experience in 3D experience platform support, especially with DELMIA and CATIA. Strong knowledge of PLM concepts, digital manufacturing, process planning and Work instruction generation. Proficiency in EKL, VB, C#, and scripting for automation. Experience with ASFALIS Elysium Converter, XPDM, and CAD data migration. Familiarity with tools like Jira, Bitbucket, Confluence, and SourceTree. Certifications in 3D experience (Solution Architect, Infrastructure Consultant, etc.) are a strong plus.
Excellent problem-solving and communication skills.