Delmia Support Engineer

RGBSI; Ahmedabad District; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

RGBSI in Bengaluru (Bangalore) seeks a Delmia Support Engineer to provide L1–L3 support for DELMIA and CATIA on the 3DEXPERIENCE platform, troubleshoot issues, and manage service requests in ServiceNow within defined SLAs. You will support multi-site infrastructure and ensure system uptime.

The ideal candidate holds a Bachelor's in Engineering with 3+ years in 3DEXPERIENCE, DELMIA/CATIA; EKL, VB/C#, and scripting for automation; familiarity with Jira, Confluence, Bitbucket, and SourceTree.

Qualifications

• Bachelors Engineering degree with 3+ years of 3DEXPERIENCE platform support, especially DELMIA and CATIA.
• Strong knowledge of PLM concepts, digital manufacturing, process planning and work instruction generation.
• Proficiency in EKL, VB, C#, and scripting for automation.

Responsibilities

• Provide L1/L2/L3 support for 3DEXPERIENCE native applications including DELMIA, CATIA, and related infrastructure.
• Troubleshoot and resolve user issues logged in ServiceNow within defined SLA metrics.
• Support change management, BOM management, and develop automation scripts (PowerShell, Batch, C#).

Skills

PLM concepts

Digital manufacturing

Process planning

Work instructions

EKL

VBA

C#

Automation scripting

3DEXPERIENCE

DELMIA

CATIA

Education

Bachelor's Engineering degree

Tools

Jira

Bitbucket

Confluence

SourceTree

Job description

Job Title: Delmia Support Engineer for Bangalore

Only Immediate joiners

Support US users in PST timezone-8PM to 5AM.

Key Responsibilities

Provide L1/L2/L3 support for 3DEXPERIENCE native applications including DELMIA, CATIA, and associated infrastructure components. Troubleshoot and resolve user issues logged in ServiceNow within defined SLA metrics (P1/P2/P3/P4). Support change management, and BOM management processes. Develop and maintain EKL scripts, VBA macros, CAA customizations, and automation scripts (PowerShell, Batch, C#). Manage Multi site FCS, DSLS, 3DIndex, 3DPassport, and FTS (Master/Slave Configuration) servers for optimal performance and uptime.

Required Skills & Qualifications

- Bachelors Engineering degree with
3+ years of experience in 3D experience platform support, especially with DELMIA and CATIA. Strong knowledge of PLM concepts, digital manufacturing, process planning and Work instruction generation. Proficiency in EKL, VB, C#, and scripting for automation. Experience with ASFALIS Elysium Converter, XPDM, and CAD data migration. Familiarity with tools like Jira, Bitbucket, Confluence, and SourceTree. Certifications in 3D experience (Solution Architect, Infrastructure Consultant, etc.) are a strong plus.
Excellent problem-solving and communication skills.