Delmia Support Engineer

RGBSI; Hyderabad; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

RGBSI is seeking a Delmia Support Engineer to provide L1-L3 support for 3DEXPERIENCE native applications such as DELMIA and CATIA, including infrastructure components. The role requires troubleshooting with US users in PST, from 8 PM to 5 AM, and is open to candidates who can join immediately.

You'll work on change management, BOM processes, and automation scripting (PowerShell, Batch, C#), while managing multi-site FCS and related servers for reliability.

Qualifications

• Bachelor's Engineering degree with 3+ years of experience in 3D experience platform support, especially with DELMIA and CATIA.

Responsibilities

• Provide L1/L2/L3 support for 3DEXPERIENCE native applications including DELMIA, CATIA, and associated infrastructure components. Troubleshoot and resolve user issues logged in ServiceNow within defined SLA metrics (P1/P2/P3/P4). Support change management, and BOM management processes. Develop and maintain EKL scripts, VBA macros, CAA customizations, and automation scripts (PowerShell, Batch, C#). Manage Multi site FCS, DSLS, 3DIndex, 3DPassport, and FTS (Master/Slave Configuration) servers for optimal performance and uptime.

Skills

3DEXPERIENCE platform support

DELMIA

CATIA

PLM concepts

digital manufacturing

process planning

work instruction generation

EKL

VB

C#

scripting

Education

Bachelor's Engineering degree

Tools

Jira

Bitbucket

Confluence

SourceTree

EKL

VB

C#

PowerShell

Batch

Job description

Job Title: Delmia Support Engineer for Bangalore

Only Immediate joiners

Support US users in PST timezone-8PM to 5AM.

Key Responsibilities

Provide L1/L2/L3 support for 3DEXPERIENCE native applications including DELMIA, CATIA, and associated infrastructure components. Troubleshoot and resolve user issues logged in ServiceNow within defined SLA metrics (P1/P2/P3/P4). Support change management, and BOM management processes. Develop and maintain EKL scripts, VBA macros, CAA customizations, and automation scripts (PowerShell, Batch, C#). Manage Multi site FCS, DSLS, 3DIndex, 3DPassport, and FTS (Master/Slave Configuration) servers for optimal performance and uptime.

Required Skills & Qualifications

- Bachelors Engineering degree with
3+ years of experience in 3D experience platform support, especially with DELMIA and CATIA. Strong knowledge of PLM concepts, digital manufacturing, process planning and Work instruction generation. Proficiency in EKL, VB, C#, and scripting for automation. Experience with ASFALIS Elysium Converter, XPDM, and CAD data migration. Familiarity with tools like Jira, Bitbucket, Confluence, and SourceTree. Certifications in 3D experience (Solution Architect, Infrastructure Consultant, etc.) are a strong plus.
Excellent problem-solving and communication skills.