DELIVERY TRANSITION HEAD L1

Wipro; Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Wipro Limited in Pune seeks an experienced Delivery Transition Head to own end-to-end transition, delivery, and change management for complex banking and ITES processes. You will stabilize operations, manage client relationships, and drive cost efficiency across large teams and multi-time-zone environments.

The role requires 15+ years in transitions, strong project leadership, and the ability to work across the sales cycle from bids to deployment.

Qualifications

• Over 15 years of experience leading transitions and implementing new business in the BPO industry.
• Extensive experience in client-facing operational roles with large teams.
• Proven track record delivering complex transitions and projects.
• Experience delivering analytics projects.
• Experience ramping up operations.
• Willing to travel for extended periods.

Responsibilities

• Act as the point of contact for the assigned client manager and onshore managers.
• Coordinate with managers on client relationship, performance, cost, improvements and controls.
• Lead and participate in opportunity analysis and due diligence; support bids and client presentations.
• Ensure project specifications (timelines, budget, SLAs) are achieved.
• Manage multiple transitions with varying complexity and deliver timely results.
• Maintain project management documents including status reports and approvals in Clarity.
• Mentor junior transitions team members as required.

Skills

Transition management

Client facing

Project management

Stakeholder management

Travel flexibility

Communication skills

Education

MBA

Tools

Clarity

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role & Responsibility

The Delivery Transition Head is the owner of the transition, delivery and change management and has the responsibility for the smooth transition of the assigned business, stabilizing operations and managing change within the organization.

Roles and Responsibilities

• The leader will be the point of contact for the assigned client manager and also with the onshore managers for the related processes
• He/She will coordinate and work closely with all the managers on managing the client relationship, performance, efficiency, cost, improvements and controls.
• Lead / participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle
• Ensure project specifications (timelines, budget, SLAs) are achieved Equal opportunities, equal dignity without discrimination At Wipro, applicants are considered for employment solely on the basis of their qualifications and competencies.
• As an employee you will enjoy equal opportunity in all aspects of employment, including recruitment, training conditions of service and career progression. Furthermore, we are committed to maintaining a workplace where each employee privacy and personal dignity is respected and protected from offensive or threatening behavior including violence and sexual harassment.

• Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.
• Should have migrated at least 3 projects in Banking and financial services domain. Specifically need experience beyond Credit card and customer services processes in banking
• Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.
• Combining process migration activities along with IT implementation -
• Gives customer distinct advantage as vendor manages both IT as well as the operations -
• Optimization of the transition methodology - reduce time, reduce costs, reduce risks, retain/ improve quality - Responsible for risk management - understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning. -
• Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity. -
• Lead / participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle
• Handled large and multiple transitions with different levels of complexity -
• Strong Project Management skills Strong focus on deliverables - do whatever it takes to meet timelines and quality of deliverables -
• Handled an extended team not necessarily with direct reporting relationship -
• Deep understanding of the different aspects of ITES services and tools - At least 3 years of intense customer facing roles -
• Focus on continuous improvement - good to have Six Sigma knowledge (Green Belt/ Black Belt) -
• Managed/ liaised with IT Projects team to deliver Technology solution of the transition projects -
• Successful management of large/multiple transitions of clients processes in the respective domain -
• Independent execution with minimal supervision -
• Ensure project specifications (timelines, budget, SLAs) are achieved -
• Escalate risks and issues in order to achieve these objectives -
• Thoroughness of project planning Thoroughness of project tracking risk, issue and milestone management Identify areas for efficiency improvement, implementing the same -
• Build close rapport with key client managers Strong focus on revenues minimize risks along with speed of execution - Handling prospect/ client presentations Respond to RFI/ RFPs Mentor junior members of Transitions team as required.
• Education Post graduate (MBA preferred)

Skills

• Should have 15+ years of experience in leading Transitions and implementation of new business in the BPO industry.
• Extensive experience in client facing operational role and having led large teams
• Experience of working and delivering complex Transitions, Implementations and projects.
• Demonstrated ability in managing solutions/ transitions for analytics projects.
• Demonstrated experience in ramping up operations.
• Needs to be comfortable with working across various time zones
• Strong client facing skills and ability to communicate and clearly articulate business ideas and concepts clearly
• Ability to work and communicate with people across organizational units
• Ability to think strategically and translate strategy into action plans
• Willing for travel for prolonged periods

Mandatory Skills

Transitions.Experience: >10 YEARS.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.