ACCOUNT DELIVERY HEAD (ADH) L3

Wipro; Chennai; Sur place; INR 2 800 000 - 4 200 000; Plein temps

Résumé du poste

Wipro Limited in Tamil Nadu seeks an Account Delivery Head (ADH) to drive mega-gamma and growth accounts through automated and next-gen delivery models. You will optimize talent supply, ensure SLA compliance, and lead delivery governance while strengthening client relationships from Chennai.

The role focuses on operational excellence, capability development, and revenue growth within a vertical, leveraging Wipro's extensive digital transformation capabilities.

Responsabilités

• Delivery management for mega gamma/ key growth accounts with budget, cost, risk and staffing oversight.
• Ensure 100% compliance to SLAs and information security and resolve audit findings promptly.
• Monitor adherence to program charter and drive account health with quality teams.
• Collaborate with Workforce Management to ensure 100% fulfillment as required.
• Engage clients regularly and share dashboards to drive transparency and value.
• Drive automation, agile/DevOps practices and knowledge management across accounts.
• Forecast demand, develop talent pipelines and drive upskilling initiatives.

Description du poste

Job Title: ACCOUNT DELIVERY HEAD (ADH) L3

State/Province: Tamil Nadu

Posting Start Date: 10/15/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose
The purpose of the role is to drive and improve delivery for mega-gamma/ key growth accounts by providing innovative solutions through automation and next generation technologies, ensuring right talent supply chain to enhance customer satisfaction and lead organic growth.

Do

• Delivery Management
  • Ensure seamless delivery of projects in a Mega âÃÂàGamma/ Key Growth Account
    • Drive and deploy account/ project delivery structure by evaluating the budget, costs, risks and staffing requirement
    • Ensure 100% compliance to Project SLAâÃÂÃÂs, information security protocols etc (all customerâÃÂÃÂs contractual obligations)
    • Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
    • Ensure adherence to program/ project charter in terms of schedule, quality, efforts and cost
    • Drive account health across projects by conducting periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations
    • Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the account/ project requirement
    • Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes
    • Collaborate and influence internal key stakeholders to ensure fulfillment, technology support and flawless delivery of projects
• Client Relationship Management
  • Engage with client to opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients and enhance share of business
  • Conduct regular customer connects (meetings/ visits/ video-conference) and Management Review Meetings (MRM) with client management/engagement managers to understand customerâÃÂÃÂs current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation
  • Identify and close early warnings on a project to avoid any customer escalations
  • Plan and conduct Quarterly Business Reviews (QBR) with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account
  • Design, monitor and share account performance dashboards/ reports with the clients periodically
  • Drive delivery transformation with client engagement managers to adapt to new delivery models and instill new ways of working in customer organization
  • Share WiproâÃÂÃÂs capability and initiatives that may support/ fulfill customerâÃÂÃÂs needs
• Delivery governance across the accounts/ projects
  • Review MIS and reports to monitor and track overall project/ account delivery management
  • Conduct periodic reviews with the team (DMâÃÂÃÂs/PMâÃÂÃÂs) on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projectsli>
  • Resolve project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
  • Review and monitor revenue allocations/ realization to avoid OB revenue leakage
  • Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at an account level during reviews highlighting any critical project escalations and potential risks
• Enable revenue growth of an account within a vertical
  • Identify opportunities for deployment of new technology, growth solutions and services in the account by bringing SL practices/ other capabilities for client solutioning
  • Engage with existing customers to identify new business opportunities and increase the existing portfolio for an account by providing relevant solutions in order to increase delivery driven revenue
  • Support pre-sales team to create and propose relevant solutions to the customer requirements/ request for proposals for a project in an account
  • Support sales team with acquisition and traction of new deals by understanding the customer needs thereby ensuring higher conversion rate
• Operational Excellence
  • Automation Focus
    • Drive automation charter and related initiatives in an account
    • Develop, drive and deploy automation led solutions and service improvements to deliver value added services to the customers thereby driving customerâÃÂÃÂs business forward
    • Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery
  • Innovation Focus
    • Deploy new ways of working (Agile, DevOps etc) on the projects to improve quality, delivery speed and productivity parameters
    • Drive value adds and BVMs; showcase them to customer in MRM & QBR to drive growth
    • Plan for periodic idea campaign at account level and share the top ideas with customer during MRM / QBR
  • Drive and deploy Knowledge Management across the account
    • Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within an account
    • Deploy the WiproâÃÂÃÂs knowledge management portal across the account and monitor & track trainings
• Capability Development and Talent Pipeline Creation
  • Demand forecasting in line with business requirements
    • Spearhead quarterly demand forecasting and resource planning aligned to requirements of the account/ projects
    • Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team
  • Lead upskilling initiatives across the account
    • Prioritize and identify essential skills required across accounts/ projects to facilitate and drive right supply chain across the account
    • Partner with competency group and talent transformation team to drive upskilling initiatives within an account
    • Support workforce transformation team to identify and deploy multi-skilling upgradation model for all account employees
    • Drive towards 100% mandatory training compliance for the target population within an account
    • Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations
    • Quarterly connect with critical talent to understand their aspirations and create their learning maps along with project managers and HRBP
  • Fresher engagement program
    • Ensure a stable arrangement and assimilation of rookie within an account in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc)

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.