DELIVERY HEAD

Wipro; Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Wipro Limited is seeking an experienced Program Manager to lead end-to-end technical transformation at client sites in Bengaluru. You will strategize, implement, and oversee programs, ensuring alignment with client objectives and organizational standards for satisfaction, quality, and performance.

The role involves managing multiple project teams, budgeting, and driving automation initiatives including RPA, AI/GenAI, and CX tools. Strong leadership and change-management experience are essential.

Qualifications

• 5+ years in an upper-management role, preferably in program management.
• Exceptional leadership, time management, facilitation, and organizational skills.
• Core experience in Digital Transformation in Telecom order management and front-office processes.
• Experience managing internal and external stakeholders.
• Outstanding knowledge of change management and performance evaluation processes.

Responsibilities

• Collaborate with cross-functional teams and business stakeholders to design end-to-end processes for operations.
• Lead process-improvement initiatives by analyzing data and delivering actionable recommendations.
• Design and drive large transformation initiatives including automation, RPA, AI/GenAI, chatbots, CX tools, and workflow orchestration.
• Drive automation initiatives by leveraging technology to streamline manual tasks and boost productivity.
• Stay updated on industry trends, regulatory changes, and apply insights to improve initiatives.
• Drive regular project meetings and ensure transformation initiatives are driven to completion.
• Manage discussions with stakeholders across aspects of the program for timely follow-up to closure.
• Perform Quality Control via reviews of designs and obtain sign-offs from customers.

Skills

Delivery Management

Stakeholder Management

Project Leadership

Process Improvement

Cross-functional Collaboration

Education

PMP (nice to have)

Tools

Genesys

Salesforce (SFDC)

ServiceNow

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Job Purpose:

Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end.

Objectives of this role:

• Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives.
• Develop program assessment protocols for evaluation and improvement of Digital Transformation projects.
• Maintain organizational standards of satisfaction, quality, and performance.
• Oversee multiple project teams, ensuring program goals are reached.
• Manage budget and funding channels for maximum productivity.

Roles and Responsibilities:

• Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations.
• Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards.
• Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc.
• Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity.
• Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives.
• Drive regular project meetings & ensure transformation initiatives are driven to completion.
• Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure.
• Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect
• Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer
• Establish working relationships and routinely interface with project sponsors, business stakeholders & technology partners.

Required skills and qualifications:

• 5+ years of experience in an upper-management role, preferably in program management.
• Exceptional skills in leadership, time management, facilitation, and organization.
• Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities.
• Experience in managing stakeholders (internal and external).
• Outstanding knowledge of change management principles and performance evaluation processes.

Good to have skills and Experience:

• PMP Certified is added advantage.
• Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc
• Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc.

Mandatory Skills: Delivery Management.Experience: >10 YEARS.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.