Delivery Senior Specialist

NTT DATA BUSINESS SOLUTIONS; Dadri; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Noida, Uttar Pradesh, India, seeks a Delivery Senior Specialist to support end-to-end healthcare application services. The role emphasizes incident management (L2/L3), monitoring, and release activities within hospital workflows and regulatory compliance.

Strong experience in healthcare IT operations, nursing workflows integration with EMR, and cross-functional coordination with vendors and internal teams is required.

Qualifications

• Must have 4-8 years of experience in delivery roles.
• Healthcare provider domain experience with hospital workflows and operational support.
• Investigate, troubleshoot, and resolve L2/L3 incidents for healthcare apps with SLA adherence.
• Proactive application health monitoring, interfaces, batch jobs; perform maintenance and upgrades.
• Assess, implement, and validate changes through controlled release processes with rollback planning.
• Liaise between business users, IT teams, and third-party vendors for issue resolution.
• Maintain documentation to ensure HIPAA and data privacy compliance.

Responsibilities

• Understand nursing workflows and bedside documentation requirements.
• Support reference tools and evidence-based content for clinical staff.
• Integrate nursing decision tools with EMR and related apps.
• Provide education and training support for clinical staff on digital resources.
• Troubleshoot mobile/desktop access issues across nursing units.
• Ensure content updates, version control, and regulatory alignment.

Skills

Experience 4-8 years

Healthcare domain experience

Incident & problem management

Application monitoring

Change & release

Vendor coordination

HIPAA compliance

Job description

Job Summary

Delivery Senior Specialist to join our team in Noida, Uttar Pradesh, India.

Client's business problem to solve

Our client is a leading healthcare provider in the United States. NTT DATA to deliver end-to-end services, providing transformative application support and maintenance.

Mandatory Skill Set

• 4 8 years of experience
• Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support
• Incident Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues
• Application Monitoring Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams
• Change Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning
• Stakeholder Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows
• Compliance Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements

Skill Description

• Understanding of nursing workflows, bedside documentation, care protocols
• Ability to support reference tools, evidence-based content, and point-of-care access
• Managing integration of nursing decision tools with the EMR (links, context-aware apps)
• Education and training support for clinical staff on digital resources
• Troubleshooting mobile/desktop access issues across nursing units
• Ensuring content updates, version control, and regulatory alignment
• Experience working with Nursing systems like Nursing Central, i-bed Vision, CarePort Care Management and other similar applications