Delivery Senior Analyst

NTT DATA North America; Bengaluru Urban; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA is seeking a Delivery Senior Analyst to join our Bangalore team. You will provide L2/L3 production support for EMR, EHR, HIS and other healthcare applications, ensuring high availability and stability while meeting SLA targets.

You will coordinate with clinical staff and IT teams, perform RCA, manage ITIL processes, support upgrades, and develop operational documentation while adhering to healthcare regulations and security requirements.

Qualifications

• Experience in US Healthcare Provider domain.
• Strong understanding of hospital workflows and operational support.
• Experience providing L2/L3 production support for EMR/EHR/HIS applications.
• Ability to monitor performance, troubleshoot incidents and resolve issues within SLA targets.
• Manage Incident, Request, Problem, Change and Release Management per ITIL.
• Diagnose and resolve issues using logs, queries and system analysis.
• Collaborate with clinical and administrative staff to support workflows.
• Coordinate with vendors and IT teams for timely resolution and improvements.
• Support upgrades, patches, testing and configuration management.
• Perform RCA and implement corrective/preventive actions.
• Develop and maintain SOPs and knowledge base articles.
• Ensure compliance with healthcare regulations, security and privacy.
• Participate in on-call rotations for mission-critical applications.
• Support interoperability across EMR/EHR systems, labs, radiology, pharmacy and billing.

Skills

US Healthcare

Hospital workflows

L2/L3 support

ITIL processes

Incident management

Problem management

Change management

Root cause analysis

Documentation

Interoperability

Job description

Req ID: 381757

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Delivery Senior Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

• Mandatory Skill Set: Experience working within the US Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.
• Provide L2/L3 production support for EMR, EHR, HIS, and other healthcare applications, ensuring high availability, stability, and system reliability.
• Monitor application performance, investigate incidents, troubleshoot issues, and resolve problems within defined SLA targets.
• Manage Incident, Request, Problem, Change, and Release Management activities in accordance with ITIL best practices.
• Diagnose and resolve application, interface, data, integration, and workflow-related issues using logs, database queries, and system analysis.
• Collaborate with physicians, nurses, technicians, and administrative staff to support clinical, operational, and business workflows.
• Coordinate with vendors, infrastructure, database, and development teams to drive timely issue resolution and continuous service improvements.
• Support application upgrades, patch deployments, release validation, system testing, and configuration management activities.
• Perform Root Cause Analysis (RCA) for recurring issues and implement corrective and preventive actions to improve system stability.
• Develop, maintain, and update operational documentation, SOPs, knowledge base articles, and support procedures.
• Ensure compliance with healthcare regulations, security standards, privacy requirements, and organizational policies.
• Participate in on-call support rotations and provide production support for mission-critical healthcare applications.
• Support healthcare interoperability and integrations involving EMR/EHR systems, laboratory, radiology, pharmacy, billing, and other clinical applications.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.