Delivery Operations Team Lead

Accenture services Pvt Ltd; Gurugram District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Accenture services Pvt Ltd seeks a detail-oriented Delivery Operations Lead to manage Vendor Excellence and PIR governance within the P2P function. You will drive supplier data quality, pricing accuracy, and process standardization to enable efficient procurement operations and strategic sourcing outcomes.

The role requires experience in SAP PIR, Vendor Master, and procurement tools, with focus on data accuracy, compliance, and stakeholder management across global teams.

Qualifications

• Graduate/Postgraduate in Commerce, Finance, or Supply Chain.
• 5–12+ years of experience in Procurement / P2P / Master Data.
• Hands-on experience in SAP PIR, Vendor Master, and Procurement tools.
• Exposure to shared services / BPO / global delivery models.
• Lean / Six Sigma certification preferred.

Responsibilities

• Manage end-to-end vendor lifecycle (onboarding, modifications, deactivation).
• Ensure vendor data governance, compliance (KYC, tax, banking validation).
• Drive SRM and vendor performance tracking.
• Partner with sourcing teams for RFx enablement and supplier onboarding.
• Ensure adherence to compliance, SOX audits and risk management frameworks.
• Lead PIR data standardization and deduplication; maintain PIR in SAP/ERP.
• Support pricing conditions, rate cards, and contract integration.
• Perform regular data audits to ensure accuracy.

Skills

P2P Operations

Vendor Master Data

PIR Management

SAP Ariba

Coupa

SLA/KPI Governance

Data Accuracy & Audit Controls

Stakeholder Management

Process Improvement

Automation

Education

Commerce/Finance/Supply Chain Graduate/Postgraduate

Tools

SAP PIR

Vendor Master

SAP Ariba

Coupa

Job description

Skill required: Procurement Operations - Procurement Support

Designation: Delivery Operations Team Lead

Qualifications: Any Graduation

Years of Experience: 7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do? Seeking a detail-oriented and transformation-driven professional to manage Vendor Excellence and Purchasing Info Record (PIR) governance within the Procure-to-Pay (P2P) function. The role focuses on supplier data quality, pricing accuracy, compliance, and process standardization to enable efficient procurement operations and strategic sourcing outcomes. .

What are we looking for? Preferred Qualifications

• Graduate/Postgraduate in Commerce, Finance, or Supply Chain
• 5–12+ years of experience in Procurement / P2P / Master Data
• Hands-on experience in SAP PIR, Vendor Master, and Procurement tools
• Exposure to shared services / BPO / global delivery models
• Lean / Six Sigma certification (preferred) ________________________________________ Success Metrics (KPIs)
• Vendor Master Data Accuracy (%)
• PIR Accuracy & Timeliness
• SLA Adherence (Turnaround Time)
• Reduction in Invoice / PO Errors
• Audit & Compliance Score
• Stakeholder Satisfaction Roles and Responsibilities:
• Key Responsibilities ?? Vendor Excellence / Supplier Management
• Manage end-to-end vendor lifecycle (onboarding, modifications, deactivation)
• Ensure vendor data governance, compliance (KYC, tax, banking validation)
• Drive Supplier Relationship Management (SRM) and vendor performance tracking
• Partner with sourcing teams for RFx enablement and supplier onboarding
• Ensure adherence to compliance, audit (SOX), and risk management frameworks
• Lead initiatives for vendor data standardization and deduplication PIR (Purchasing Info Record) Management
• Create, update, and maintain PIRs in SAP / ERP systems
• Ensure price accuracy, validity dates, and contract alignment
• Support sourcing teams with pricing conditions, rate cards, and contract integration
• Perform regular data audits to ensure correctness and completeness
• Troubleshoot PIR-related issues impacting PO creation and invoice processing
• Enable automation and standardization of PIR processes ________________________________________ ?? Operational Excellence & Transformation
• Drive process improvements, automation (RPA), and digital transformation initiatives
• Monitor and manage SLA/KPI performance (accuracy, turnaround time, compliance)
• Conduct root cause analysis (RCA) and implement corrective actions
• Support transition, migration, and stabilization of new processes
• Develop SOPs, training materials, and knowledge management frameworks ________________________________________ ?? Stakeholder & Governance
• Collaborate with procurement, sourcing, finance, and IT teams globally
• Manage client/stakeholder expectations and escalations
• Present performance dashboards, MIS reports, and insights to leadership
• Participate in governance forums, audits, and leadership reviews ________________________________ Key Skills & Competencies
• Procure-to-Pay (P2P) Operations
• Vendor Master Data Management
• Purchasing Info Record (PIR) Management
• SAP / SAP Ariba / Coupa
• Supplier Relationship Management (SRM)
• SLA/KPI Governance
• Risk & Compliance (SOX)
• Data Accuracy & Audit Controls
• Stakeholder Management
• Process Improvement & Automation