Delivery Operations Representative

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Accenture in Bengaluru seeks a Delivery Operations Representative to oversee execution and support of contracts, assign work within the contract team, and drive cost control and service quality. This role requires coordinating cross-functional teams and engaging with stakeholders to ensure timely delivery of commitments.

The candidate will monitor KPIs, optimize delivery processes, and provide guidance to junior staff, while aligning with organizational goals.

Qualifications

• Delivery Operations Control expertise required.
• Ability to manage service delivery quality and cost control.
• Experience coordinating cross-functional teams to achieve project objectives.
• Strong analytical skills to identify trends from operational data.
• Excellent communication and stakeholder management skills.

Responsibilities

• Collaborate and manage the contract team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems that apply across multiple teams.
• Lead efforts to optimize service delivery processes to enhance efficiency and customer satisfaction.
• Monitor and report on key performance indicators to ensure contract compliance and operational excellence.
• Support junior team members by providing guidance and facilitating their professional development.

Skills

Delivery Operations Control

Service delivery quality

Cross-functional teamwork

Data analysis

Problem solving

Stakeholder management

Education

15 years full time education

Job description

Project Role : Delivery Operations Representative Project Role Description : Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost. Must have skills : Delivery Operations Control Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Delivery Operations Representative, a typical day involves overseeing the execution and support of various contracts and programs to ensure smooth service delivery. This role includes coordinating and assigning tasks within the contract team, monitoring the quality and cost-effectiveness of services provided, and maintaining alignment with organizational goals. The position requires continuous engagement with multiple stakeholders to facilitate efficient operations and timely delivery of commitments, while adapting to evolving project requirements and priorities.

Roles & Responsibilities

• - Expected to be an SME, collaborate and manage the team to perform.
• - Responsible for team decisions.
• - Engage with multiple teams and contribute on key decisions.
• - Expected to provide solutions to problems that apply across multiple teams.
• - Lead efforts to optimize service delivery processes to enhance efficiency and customer satisfaction.
• - Monitor and report on key performance indicators to ensure contract compliance and operational excellence.
• - Support junior team members by providing guidance and facilitating their professional development.

Professional & Technical Skills

• - Must To Have Skills: Proficiency in Delivery Operations Control.
• - Strong capability in managing service delivery quality and cost control.
• - Experience in coordinating cross-functional teams to achieve project objectives.
• - Ability to analyze operational data to identify trends and areas for improvement.
• - Skilled in problem-solving and decision-making within complex delivery environments.
• - Excellent communication and stakeholder management skills to foster collaboration.

Additional Information

• - The candidate should have minimum 12 years of experience in Delivery Operations Control.
• - This position is based at our Bengaluru office.
• - A 15 years full time education is required. 15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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