Delivery Operations Representative

Accenture PLC; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Accenture PLC in Bengaluru is seeking a Delivery Operations Representative to oversee the execution and support of contracts and programs. You will assign and manage work, monitor service delivery quality and cost, and ensure alignment with business goals.

The role requires coordinating with multiple stakeholders to deliver commitments and adapt to evolving project requirements. The position emphasizes SME-level delivery operations, team collaboration, and continuous improvement in processes to

Qualifications

• Must have 12+ years of experience in delivery operations.
• 15 years of full-time education is required.
• Experience delivering contracts and programs with cost control.
• Strong stakeholder management and communication skills.
• Ability to guide teams and drive process improvements.
• SME with ability to influence decisions across teams.

Responsibilities

• SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems that apply across teams.
• Lead efforts to optimize service delivery processes.
• Monitor and report on KPIs to ensure contract compliance.
• Support junior team members with guidance and development.

Skills

Delivery Operations Control

Service delivery management

Cross-functional collaboration

Data analysis

Problem solving

Communication

Education

15 years full time education

Job description

Project Role

Project Role : Delivery Operations Representative

Project Role Description : Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost.

Must have skills : Delivery Operations Control

Good to have skills : NA

Minimum 12 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

As a Delivery Operations Representative, a typical day involves overseeing the execution and support of various contracts and programs to ensure smooth service delivery. This role includes coordinating and assigning tasks within the contract team, monitoring the quality and cost-effectiveness of services provided, and maintaining alignment with organizational goals. The position requires continuous engagement with multiple stakeholders to facilitate efficient operations and timely delivery of commitments, while adapting to evolving project requirements and priorities.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead efforts to optimize service delivery processes to enhance efficiency and customer satisfaction.
• Monitor and report on key performance indicators to ensure contract compliance and operational excellence.
• Support junior team members by providing guidance and facilitating their professional development.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Delivery Operations Control.
• Strong capability in managing service delivery quality and cost control.
• Experience in coordinating cross-functional teams to achieve project objectives.
• Ability to analyze operational data to identify trends and areas for improvement.
• Skilled in problem-solving and decision-making within complex delivery environments.
• Excellent communication and stakeholder management skills to foster collaboration.

Additional Information

• The candidate should have minimum 12 years of experience in Delivery Operations Control.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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