Delivery & Operations Manager

Enigen UK; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Competitive compensation up to 30 LPA

Job summary

Enigen UK is seeking a Delivery and Operations Manager to establish and scale our Hyderabad delivery centre. You will be the operational leader, ensuring cross-border collaboration with the UK team and driving a high-performing delivery culture.

The role focuses on building capabilities, recruiting local talent, and creating scalable processes while maintaining strong client delivery and governance. Hybrid work in Hyderabad is required.

Qualifications

• Experience leading a consultancy or delivery function.
• Strong stakeholder and vendor management experience.
• Able to scale delivery centres and build teams.
• Experience with offshore/offshore delivery models.
• Adaptable to startup-like environments.

Responsibilities

• Oversee project and managed services delivery, align UK and Hyderabad teams.
• Ensure on-time delivery and adherence to quality standards.
• Lead office operations and growth of Hyderabad delivery centre.
• Recruit local hires and coordinate onboarding with UK HR.
• Manage stakeholder relationships across Delivery, Operations, Technology, and Leadership.

Skills

Delivery leadership

Stakeholder management

Vendor management

Team development

Growth mindset

Cross-cultural collaboration

Job description

Job Title: Delivery and Operations Manager

Hours: Full time (40-hours per week)

Location: Hyderabad – Hybrid 3 days a week in the office

The Hyderabad Delivery & Operations Manager will establish and oversee Enigen’s Hyderabad delivery centre, acting as the primary point of contact for 3 rd parties and ensuring the successful day-to-day operation of the office.

This role is not simply about delivering projects or managed services. It is about building and scaling Enigen’s Hyderabad operation, creating a high-performing delivery culture, and acting as Enigen’s operational leader in the region. The ideal candidate will bring the mindset of a business builder as much as a delivery leader.

Enigen are a multi award winning consultancy, focused on Oracle Fusion applications, AI strategy and Cloud Infrastructure. We help our clients with advisory, design, implementation and support, to deliver successful change and impactful business outcomes to our customers across EMEA.

Key Responsibilities

• Oversee project and managed services delivery, manage risks and resources, and ensure strong collaboration between UK and Hyderabad teams.
• Ensure projects are delivered to agreed timelines, quality standards, and client expectations.
• Ensure managed services meet support SLAs, quality standards and client expectations.
• Support continuous improvement in delivery processes and governance.

Office Operations

• Own the day-to-day running of the Hyderabad office and support the growth of the delivery centre.
• Act as the local operational lead and escalation point for office-related matters.
• Ensure operational alignment with Enigen’s standards, policies, and culture.

People & Onboarding

• Actively contribute to the recruitment process of local hires
• Coordinate onboarding activities with UK HR and our India-based 3 rd party.
• Support employee engagement and wellbeing initiatives.
• Help embed Enigen’s culture, values, and ways of working within the Hyderabad team.

Stakeholder Management

• Act as the key liaison between UK and Hyderabad teams.
• Act as a primary point of contact for our India-based 3 rd party for day-to-day operations
• Build strong relationships across Delivery, Operations, Technology, and Leadership teams.
• Proactively identify, manage, and resolve issues and dependencies.

Growth & Capability Development

• Lead the development and growth of Enigen’s Hyderabad delivery centre, establishing it as a high-performing and scalable capability for the business.
• Partner with UK leadership to define and execute growth plans, workforce strategies, and capability development initiatives.
• Lead presales support for opportunities requiring offshore delivery
• Develop and mentor team members, creating opportunities for professional growth and career progression.
• Establish processes, governance, and best practices that support sustainable growth and operational excellence.
• Act as a visible leader within the Hyderabad office, championing Enigen’s culture and long‑term vision.
• Build a start‑up mindset, encouraging innovation, continuous improvement, and ownership across the team.

Skills & Experience

• Proven experience leading a consultancy practice, delivery function, or managed services team, with accountability for resource management, utilisation, delivery performance, team development, operational excellence, and business growth.
• Strong experience operating within a consulting or professional services environment.
• Experience working with UK, European, or global delivery models.
• Strong stakeholder and vendor management experience.
• Experience building and developing teams through periods of growth and organisational change.

Highly Desirable

• Experience within a small or medium‑sized consultancy.
• Experience helping establish, grow, or scale a new delivery capability, practice, office, or regional operation.
• Experience across AI, cloud, infrastructure, or digital transformation projects.
• Previous responsibility for onboarding, resource planning, and team growth.

The successful candidate will be:

• Entrepreneurial and comfortable operating in a start‑up environment.
• Energised by building teams and capabilities from the ground up.
• Passionate about helping people and organisations grow.
• Equally comfortable operating strategically and rolling up their sleeves to solve operational challenges.
• Adaptable, resilient, and able to thrive in a rapidly evolving environment.
• A collaborative leader who can build strong relationships across cultures and geographies.
• Ambitious and motivated by the opportunity to help establish and scale Enigen’s India operation.

What we offer

• A collaborative environment with opportunities for growth and mentorship.
• Involvement in innovative cloud and SaaS transformation projects.
• Flexible working options and supportive team culture.
• Competitive compensation up to 30 LPA and professional development support.

Enigen UK is an equal opportunity employer and is committed to a policy of treating all its employees and job applicants equally. We will avoid unlawful discrimination in all aspects of employment, including recruitment and selection, promotion, transfer, opportunities for training, pay and benefits, and all other terms of employment.

Enigen UK strives for an inclusive workplace where all forms of diversity are valued, including gender, race, religion, ethnicity, sexual orientation, gender identity, gender expression, age, disability, or background.