Delivery Manager (Technical)

Programmers.io; Hyderabad; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

Programmers.io in Hyderabad seeks a Delivery Manager responsible for end-to-end client delivery outcomes, operational stability and account growth. This is a technically hands-on leadership role guiding engineers and leading technical conversations with client stakeholders.

The role includes late-night coverage from India to support PST clients and may require office presence and travel as needed. A dedicated home workspace with reliable internet is expected for remote work flexibility.

Qualifications

• Must have 8+ years in delivery/project management with a hands-on technical background.
• Deep knowledge of modern software delivery: design basics, APIs, databases, cloud, and CI/CD.
• Ability to review code/designs and discuss with engineers and client architects.
• Experience handling multiple clients in a shared PM model.

Responsibilities

• Lead end-to-end client delivery outcomes and account growth.
• Guide engineers, challenge estimates, and lead technical conversations with client stakeholders.
• Operate within the 3M Strategy (Manage, Monitor, Mine) and Tiered Operating Model.
• Act as primary day-to-day delivery contact for clients and manage risks.
• Work with COEs and ensure client satisfaction, including US clients.

Skills

Delivery leadership

Technical guidance

Stakeholder communication

Team coaching

Risk management

Education

PM/Agile certifications (PMP/CSM/SAFe)

Tools

Jira

Confluence

CI/CD pipelines

Health dashboards

Job description

The Delivery Manager is responsible for end-to-end client delivery outcomes, operational stability, and account growth within assigned accounts. This is a technically hands-on delivery leadership role: you will be expected to understand architecture, code quality, environments, and release pipelines well enough to guide engineers, challenge estimates, and lead technical conversations with client stakeholders. The role operationalizes the 3M Strategy (Manage, Monitor, Mine), ensures adherence to the Tiered Operating Model, and acts as the primary day-to-day delivery contact for clients. You will work as a peer with global counterparts, drive client satisfaction, and proactively identify risks and expansion opportunities.

Because many of our clients are based on the US West Coast, this role includes regular late-night coverage from India so that PST clients have a responsive, accountable delivery lead during their working day.

Qualifications

Required

• 8+ years of delivery/project management in IT services or software engineering, with a hands-on technical background (developer, tech lead, architect, or DevOps/QA engineering) of at least 3 years
• Strong technical depth in modern software delivery: system design basics, APIs and integrations, databases, cloud (AWS/Azure), and CI/CD pipelines
• Ability to read and review code or technical designs and hold credible technical discussions with engineers and client architects
• Experience managing multiple clients simultaneously (shared PM model)
• Strong working knowledge of Agile, DevOps, and hybrid delivery models
• Proven ability to work with COEs (e.g., Modern Engineering, Integration, Cloud, ERP)
• Excellent client-facing communication and risk management skills, including experience working with US clients
• Familiarity with tools like Jira, Confluence, DevOps pipelines, and health dashboards
• Willingness and ability to work late-night hours (up to ~1:00–2:00 AM IST) for PST client coverage
• Willingness to come to the office on short notice and to travel as business needs arise
• A dedicated home workspace with reliable internet and power backup for remote work

Preferred

• Experience with staff augmentation ? value-add delivery transformation
• Background in one or more COE domains (e.g., legacy modernization, low-code, AI, Mulesoft, Kafka, AWS/Azure, data engineering)
• Hands-on exposure to test automation, security and compliance practices, and AI-assisted development
• PMP, CSM, SAFe, or relevant cloud/DevOps certification
• Prior experience in a peer delivery model with global teams