Delivery Manager (Technical)

Programmers.io; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Programmers.io is seeking a Delivery Manager to own end-to-end client delivery, ensure operational stability, and drive account growth. This is a technically hands-on leadership role guiding engineers, reviewing estimates, and leading technical conversations with client stakeholders.

Regular late-night coverage for PST clients is required, and travel to meet business needs may be needed. You will work as a peer with global counterparts and manage risks across multiple accounts.

Qualifications

• 8+ years in delivery/PM in IT services or software with a hands-on tech background.

Responsibilities

• Provide end-to-end delivery outcomes and operational stability.

Skills

Delivery leadership

Hands-on tech

Client management

Agile / DevOps

Code review

COE collaboration

US client experience

Jira/Confluence

Late-night coverage

Travel readiness

Remote work setup

Education

PMP

CSM

SAFe

Tools

Jira

Confluence

CI/CD pipelines

Health dashboards

Job description

The Delivery Manager is responsible for end-to-end client delivery outcomes, operational stability, and account growth within assigned accounts. This is a technically hands-on delivery leadership role: you will be expected to understand architecture, code quality, environments, and release pipelines well enough to guide engineers, challenge estimates, and lead technical conversations with client stakeholders. The role operationalizes the 3M Strategy (Manage, Monitor, Mine), ensures adherence to the Tiered Operating Model, and acts as the primary day-to-day delivery contact for clients. You will work as a peer with global counterparts, drive client satisfaction, and proactively identify risks and expansion opportunities.

Because many of our clients are based on the US West Coast, this role includes regular late-night coverage from India so that PST clients have a responsive, accountable delivery lead during their working day.

Qualifications

Required

• 8+ years of delivery/project management in IT services or software engineering, with a hands-on technical background (developer, tech lead, architect, or DevOps/QA engineering) of at least 3 years
• Strong technical depth in modern software delivery: system design basics, APIs and integrations, databases, cloud (AWS/Azure), and CI/CD pipelines
• Ability to read and review code or technical designs and hold credible technical discussions with engineers and client architects
• Experience managing multiple clients simultaneously (shared PM model)
• Strong working knowledge of Agile, DevOps, and hybrid delivery models
• Proven ability to work with COEs (e.g., Modern Engineering, Integration, Cloud, ERP)
• Excellent client-facing communication and risk management skills, including experience working with US clients
• Familiarity with tools like Jira, Confluence, DevOps pipelines, and health dashboards
• Willingness and ability to work late-night hours (up to ~1:00–2:00 AM IST) for PST client coverage
• Willingness to come to the office on short notice and to travel as business needs arise
• A dedicated home workspace with reliable internet and power backup for remote work

Preferred

• Experience with staff augmentation ? value-add delivery transformation
• Background in one or more COE domains (e.g., legacy modernization, low-code, AI, Mulesoft, Kafka, AWS/Azure, data engineering)
• Hands-on exposure to test automation, security and compliance practices, and AI-assisted development
• PMP, CSM, SAFe, or relevant cloud/DevOps certification
• Prior experience in a peer delivery model with global teams