Delivery Manager - Software Development

Toolyt; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Toolyt in Bengaluru seeks an experienced Delivery Manager to oversee software development delivery for an enterprise CRM SaaS platform. You will coordinate development, QA, design, customer success and sales, manage sprints, and ensure timely, high-quality releases.

You will oversee resource allocation, monitor velocity and KPIs, and proactively communicate timelines to clients while driving continuous improvement across delivery processes. 2–3 years of relevant experience is essential.

Qualifications

• 2–3 years of software delivery or project coordination experience.
• Proven ability to manage Agile/Scrum teams and delivery timelines.
• Strong understanding of SDLC, APIs, databases, and deployment processes.

Responsibilities

• Own end-to-end delivery of features, enhancements, bugs, and client customizations.
• Coordinate Development, QA, Design, Customer Success, and Sales teams.
• Manage sprint planning, execution, releases, and delivery timelines.
• Allocate resources based on priorities, skills, and capacity.
• Track sprint progress, velocity, productivity, and delivery KPIs.
• Identify and resolve delivery blockers, risks, and dependencies.
• Ensure quality, testing, UAT, and deployment processes are followed.
• Prepare weekly/monthly delivery reports for leadership.

Skills

Agile/Scrum

SDLC / APIs / Databases

Jira

ClickUp

Asana

SaaS / product development

Laravel / PHP

Leadership / Stakeholder mgmt

Communication

Prioritization / multitasking

Education

PMP

CSM / similar certification

Tools

Jira

ClickUp

Asana

Job description

About the Role

We are looking for an experienced Delivery Manager to oversee software development delivery at Toolyt, an enterprise CRM SaaS platform. The role involves coordinating development teams, managing delivery timelines, optimizing resources, and ensuring high-quality and predictable releases.

Key Responsibilities

• Own end-to-end delivery of features, enhancements, bug fixes, and client customizations.
• Coordinate Development, QA, Design, Customer Success, and Sales teams.
• Manage sprint planning, execution, releases, and delivery timelines.
• Allocate resources based on priorities, skills, and capacity.
• Track sprint progress, velocity, productivity, and delivery KPIs.
• Identify and resolve delivery blockers, risks, and dependencies.
• Ensure quality, testing, UAT, and deployment processes are followed.
• Manage client delivery commitments and communicate timelines proactively.
• Prepare weekly/monthly delivery reports for leadership.
• Optimize team utilization and continuously improve delivery processes.

Required Skills & Qualifications

• 2-3 years of experience in software delivery/project coordination.
• Experience managing Agile/Scrum software development teams.
• Strong understanding of SDLC, APIs, databases, Git, and deployment processes.
• Experience with Jira, ClickUp, Asana, or similar tools.
• Good understanding of SaaS/product development environments.
• Laravel/PHP knowledge is preferred.
• Strong communication, leadership, problem-solving, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• PMP, CSM, or similar certification.
• Experience with CRM/enterprise SaaS products.
• Experience in client-specific customization and software delivery.
• Familiarity with DevOps and release management.

Success in This Role

• 85%+ sprint commitment completion.
• Predictable and timely delivery.
• Effective developer utilization with minimal idle time.
• Reduced delivery delays and bug backlog.
• Strong stakeholder and client satisfaction.

Reports to: Founder & ChairmanEmployment Type: Full-timeExperience: 2-3 Years