Delivery Manager – IT Services

Softdel and Software AG; Pune District; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Softdel and Software AG is looking for a Delivery Manager in Pune to oversee end-to-end delivery management for multiple IT engagements. The role requires strong leadership skills and experience in managing cross-functional teams across various IT service lines.

The ideal candidate will have 12-18 years of experience in IT Services, strong financial acumen, and excellent stakeholder management skills. This position is essential in ensuring high service quality and operational excellence while maintaining customer satisfaction.

Qualifications

• 12–18 years of overall experience in IT Services delivery, managing large-scale global engagements.
• Experience managing teams of 50+ members across geographies.
• Strong understanding of ITIL processes and service management frameworks.

Responsibilities

• Own and manage service delivery across IT service lines including Infrastructure and Application Development.
• Lead and manage large cross-functional delivery teams.
• Drive service transition, stabilization, and transformation initiatives.

Skills

IT Services

Infrastructure Management Services (IMS)

Application Development & Maintenance (ADM)

Managed Services

Stakeholder management

Communication skills

Education

Bachelor’s degree in engineering, E&TC, Computer Science, or related field

Job description

Designation: Delivery Manager

Skills: IT Services

Qualification: Bachelor’s degree in engineering, E&TC, Computer Science, or related field

Location: Pune

Experience: 12 - 18 Years

JOB Description:

The Delivery Manager – IT Services will be responsible for end-to-end delivery management of multiple IT engagements for global customers. The role requires strong leadership experience in managing large, multi-skilled teams delivering Infrastructure Management, Application Development, and Managed Services, ensuring high service quality, customer satisfaction, and operational excellence.

Key Responsibilities:

• Own and manage end-to-end service delivery across multiple IT service lines including Infrastructure Management, Application Development, and Managed Services.
• Lead, mentor, and manage large cross-functional delivery teams across onshore/offshore/global delivery models.
• Ensure adherence to SLAs, KPIs, and contractual commitments while driving continuous improvement.
• Act as the primary point of contact for global customers, managing stakeholder expectations and governance forums.
• Drive service transition, stabilization, and transformation initiatives for new and existing engagements.
• Oversee resource planning, capacity management, utilization, and cost optimization.
• Manage delivery financials including budgets, margins, forecasting, and revenue assurance.
• Identify delivery risks and implement proactive mitigation strategies.
• Ensure compliance with ITIL, ISO, security, and quality standards.
• Collaborate closely with Sales, Pre-Sales, and Account Management teams for solutioning, renewals, and growth opportunities.
• Support talent development, performance management, and succession planning within delivery teams.

Required Skills & Experience:

• 12–18 years of overall experience in IT Services delivery, with proven experience managing large-scale global engagements.
• Strong hands‑on experience in:
  • Infrastructure Management Services (IMS)
  • Application Development & Maintenance (ADM)
  • Managed Services
• Demonstrated experience in managing teams of 50+ members across geographies.
• Strong understanding of ITIL processes, service management frameworks, and delivery governance.
• Experience working with global customers across US, Europe, and APAC regions.
• Strong financial acumen with experience managing delivery P&L, margins, and cost controls.
• Excellent stakeholder management, communication, and escalation-handling skills.
• Proven ability to lead delivery in matrix and multi-vendor environments.

Preferred Qualifications:

• Bachelor’s degree in Engineering, E&TC, Computer Science, or related field.
• ITIL / PMP / Prince2 / Agile certifications preferred.
• Experience in cloud, digital transformation, or automation initiatives is a plus.