Delivery Manager

Rightsline

India

Hybrid

INR 1,800,000 - 2,400,000

Full time

42 hours ago

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Benefits offered by this job

Provident Fund

Gratuity

Medical Insurance

In-office meals

Hybrid work model

Leave policy

Career growth

Job summary

Rightsline India is seeking a Portfolio Delivery Manager to lead a team of Delivery Leads and oversee multiple SaaS implementation projects from Noida/NCR. The role combines hands-on delivery, customer engagement, and governance to ensure on-time, high-quality outcomes.

You will mentor the team, manage risks, and coordinate with Solutions, Product, QA, and Enablement to drive successful project execution in a hybrid, India-based setup.

Qualifications

5–8 years of SaaS implementations, Professional Services, Project Management, Delivery Management, or Customer Success.
Minimum 2 years of experience leading or mentoring project teams.
Experience managing multiple customer-facing software implementation projects.
Strong stakeholder management and customer communication skills.
PMI/Prince2/Scrum Master certifications preferred.

Responsibilities

Manage and mentor a team of Delivery Leads, guiding workload and performance.
Oversee multiple concurrent implementation and advancement projects.
Create and monitor project plans, milestones, risks, dependencies, and status reports.
Act as the first level escalation point for delivery issues and coordinate resolutions.
Monitor project health, KPIs, customer commitments, and timelines.
Facilitate governance, customer status meetings, and internal reviews.
Coordinate with cross-functional teams to ensure successful delivery.
Manage scope, change requests, and delivery risks.
Track billable and non-billable utilization and milestones.

Skills

Team leadership

Stakeholder management

Project governance

Customer communication

Agile delivery

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Job description

The Portfolio Delivery Manager will report to the Director of Operations India and support the successful delivery of Rightsline implementation, upgrade, and advancement projects. The role combines hands-on project delivery, customer engagement, project governance, and people management responsibilities. The individual will lead a small team of Delivery Leads while ensuring successful execution of customer projects, proactive risk management, and high-quality service delivery.

Key Responsibilities:

Manage and mentor a team of Delivery Leads, providing guidance, coaching, workload prioritization, and performance feedback.

Oversee multiple concurrent implementation and advancement projects.

Create, maintain, and monitor project plans, milestones, risks, dependencies, and status reports.

Act as the first level escalation point for project delivery issues and coordinate resolutions with leadership.

Monitor project health, delivery KPIs, customer commitments, and implementation timelines.

Facilitate project governance, customer status meetings, and internal delivery reviews.

Partner with Solutions, Product, QA, and Enablement teams to ensure successful project execution.

Manage project scope, change requests, and delivery risks.

Track billable and non-billable utilization, project progress, and delivery milestones.

Support continuous improvement initiatives and contribute to delivery best practices.

Coordinate with third-party vendors and integration partners where required.

*Collaborate with cross-functional teams
*Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks

What You Bring:

Bachelor’s degree in business, Information Technology, Engineering, or related discipline.

5–8 years of experience in SaaS implementations, Professional Services, Project Management, Delivery Management, or Customer Success environments.

Minimum 2 years of experience leading or mentoring project teams.

Experience managing multiple customer-facing software implementation projects.

Strong stakeholder management and customer communication skills.

Excellent analytical, organizational, and problem-solving abilities.

Ability to manage competing priorities in a fast-paced environment.

Experience with Agile or Hybrid Agile delivery methodologies.

PMP, Prince2, Scrum Master, or equivalent certifications preferred.

Strong working knowledge of Microsoft Office and Google Workspace.

Success Measures:

On-time delivery of assigned projects

Customer satisfaction and stakeholder feedback

Effective management of project risks and escalations

Team performance and delivery quality

Successful execution of multiple concurrent implementations

Work Environment & Expectations:

Noida/NCR based
Demonstrates flexibility to work in required shifts.
Compliance with security and remote working policies

Compensation & Growth:

Competitive compensation aligned to market standards with strong career growth opportunities.

Life at Rightsline India:

At our India operations, we foster a culture of inclusiveness, accountability, and innovation. We believe in empowering our teams to take ownership, drive impact, and contribute meaningfully to global success. We offer a structured yet flexible work environment that balances performance with employee well-being. Our benefits framework for India includes:

Provident Fund, Gratuity, and all statutory benefits in compliance with applicable Indian labour laws
Comprehensive Group Medical Insurance covering employees and their eligible dependents
Group Personal Accident Insurance for enhanced financial security
In-office meal benefits, including sponsored breakfast, lunch, and evening snacks
Hybrid work model with clearly defined collaboration days
Structured and transparent leave policy
Career growth and advancement opportunities within a rapidly scaling global SaaS organization
Continuous learning, upskilling, and leadership development support
Quarterly employee engagement initiatives, along with celebrations and recognition programs

You will work alongside a globally connected team with strong leadership support and collaborative cross-functional exposure. We encourage proactive thinking, ownership, and initiative—ideas are welcomed, and execution is supported. As a people-first organization, we are committed to building a high-performance culture where growth, accountability, and innovation go hand in hand.

Hiring Process: