Delivery Associate

9033 AVANADE INDIA PVT LIMITED Company; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Avanade India Pvt Limited in Bengaluru invites applications for a training and business analysis oriented role focused on Copilot Studio. You will deliver training sessions, create labs and materials, and build sample agents for demos and labs while supporting adoption and requirement gathering.

Fresh graduates are welcome; strong English communication and willingness to learn Microsoft Copilot Studio and related technologies are essential.

Qualifications

• Excellent verbal and written communication in English.
• Willingness to learn Copilot Studio and Microsoft technologies.
• Ability to explain complex concepts clearly to diverse audiences.
• Fresh graduates welcome; internships or projects are a plus.

Responsibilities

• Deliver Copilot Studio training sessions, demos and hands-on walkthroughs.
• Prepare and maintain training material: decks, labs and quick guides.
• Build simple Copilot Studio agents for demos and training labs.
• Conduct adoption/support activities and office hours.
• Attend workshops and client meetings to gather requirements.
• Document use cases, flows and user stories; keep docs updated.
• Assist testing and UAT; log defects and coordinate with business users.
• Handle training logistics and track attendance and feedback.
• Maintain project docs and status reports; learn to work independently.

Skills

English communication

Presentation skills

Training delivery

Digital literacy

Learning agility

Collaboration

Documentation

Education

Bachelor's degree

Tools

Copilot Studio

Microsoft 365

Teams

SharePoint

PowerPoint

Excel

Job description

Responsibilities

Deliver Copilot Studio training sessions, demos and hands-on walkthroughs to internal team members and client users — introductory sessions, guided labs and follow-up Q&A. Prepare and maintain training material: session decks, lab exercises and sample data, quick-reference guides, FAQs and short recorded walkthroughs. Build simple agents in Copilot Studio for use in demos, labs and training scenarios, and keep them working as the platform changes. Run adoption support activities — drop-in sessions, office hours and floor-walking — helping new users get their first agent working and answering questions patiently. Support requirement gathering: attend workshops and client meetings, take clear structured notes, capture actions and follow up on open questions. Document requirements, process flows, use cases and user stories, and keep them current as they change. Support use‑case discovery — helping capture and describe candidate agent scenarios and what each one would need to work. Support testing and UAT: write and execute test cases, log and track defects, and coordinate business users through testing. Collect feedback after each training session and use it to improve the content and the way it is delivered. Handle training logistics — scheduling, invitations, attendance tracking, feedback surveys and simple reporting on completion and uptake. Maintain project documentation and trackers, and support status reporting for the engagement team. Build your own knowledge of Copilot Studio and the Microsoft 365 ecosystem, working towards delivering sessions independently and taking on wider business analysis work. . 0–1 years of experience in business analysis, consulting, training, functional support, technology or a similar role. Fresh graduates are encouraged to apply. Relevant internships, academic projects or self‑learning experience will be considered. Excellent verbal and written communication in English — this is the single most important requirement for the role. Confidence in presenting to a group and communicating clearly with different audiences. Candidates should be comfortable explaining information and responding to questions. Ability to explain technical or business concepts in simple terms, with the patience and flexibility to explain them differently when required. Prior professional experience with Microsoft Copilot Studio is not mandatory. Candidates should demonstrate an interest in AI and Microsoft technologies, along with a strong willingness to learn. Any exposure through academic projects, internships, certifications or self‑learning will be an advantage. Basic working knowledge of Microsoft 365 tools, particularly Teams, SharePoint, PowerPoint, Word and Excel. Good documentation skills, with the ability to write clear notes, requirements, process documentation and guides that others can easily understand and follow. Basic understanding of business analysis fundamentals, including asking clarifying questions, capturing requirements accurately, documenting use cases and understanding the difference between a user's stated request and their underlying need. Organised and reliable, with the ability to manage assigned tasks, follow up on actions and meet agreed timelines. Genuine curiosity and strong learning agility, with an interest in learning Copilot Studio, Microsoft 365 and emerging AI technologies. The candidate should be comfortable learning in a fast‑changing technology environment. Collaborative attitude, with a willingness to seek guidance, ask questions and work closely with senior consultants and subject‑matter experts. . At Avanade, we advance the world through the power of people and Microsoft. Join us to shape your skills and the future with bold ideas and innovative solutions. Our partnership with Microsoft and Accenture empowers you to unlock your full potential. Working at Avanade offers the chance to build a career path that suits your skills and interests and the freedom to be your authentic self. We are committed to your growth, well‑being, and success. This is where passion meets opportunity, technology meets humanity, and every challenge is a chance to make a genuine impact on colleagues, clients, and communities. Together, we do what matters.