Delivery Associate

Avanade; Bengaluru; On-site; INR 400,000 - 650,000; Full time

Job summary

Avanade is seeking a trainee Business Analyst to deliver Copilot Studio training sessions to internal teams and client users in Bengaluru. You will create decks, labs, quick guides and sample data to support hands-on learning.

You will also build sample agents, run adoption sessions, and assist in workshops, requirement gathering and testing activities, while documenting use cases and progress. Fresh graduates are encouraged to apply, with growth into broader business analysis work.

Qualifications

• Excellent verbal and written communication in English.
• Ability to present to groups and explain concepts clearly.
• Willingness to learn AI and Microsoft technologies; self-learning welcomed.
• Fresh graduates encouraged to apply; internships or projects valued.
• Basic working knowledge of Microsoft 365 tools (Teams, SharePoint, PowerPoint, Word, Excel).

Responsibilities

• Deliver Copilot Studio training sessions, demos and hands-on walkthroughs.
• Prepare and maintain training material: decks, labs, samples, guides.
• Build simple Copilot Studio agents for demos and training scenarios.
• Run adoption support activities: drop-in sessions, floor-walking, office hours.
• Attend workshops/client meetings and capture clear notes; track actions.
• Document requirements, use cases and user stories; keep current.
• Support discovery of use-cases and what each agent needs.
• Assist testing and UAT: write test cases, log defects, coordinate users.
• Collect feedback after trainings to improve content and delivery.
• Manage training logistics: invitations, attendance, surveys, reporting.
• Maintain project docs and trackers; support status reporting.
• Grow knowledge of Copilot Studio and Microsoft 365; contribute to broader analysis.

Skills

Verbal Communication

Written Communication

Presentation Skills

Learning Agility

Team Collaboration

MS 365 Familiarity

Education

Bachelor's degree (any field)

Tools

Microsoft Copilot Studio

MS Teams

SharePoint

PowerPoint

Word

Excel

Job description

• Deliver Copilot Studio training sessions, demos and hands-on walkthroughs to internal team members and client users — introductory sessions, guided labs and follow-up Q&A.
• Prepare and maintain training material: session decks, lab exercises and sample data, quick-reference guides, FAQs and short recorded walkthroughs.
• Build simple agents in Copilot Studio for use in demos, labs and training scenarios, and keep them working as the platform changes.
• Run adoption support activities — drop-in sessions, office hours and floor-walking — helping new users get their first agent working and answering questions patiently.
• Support requirement gathering: attend workshops and client meetings, take clear structured notes, capture actions and follow up on open questions.
• Document requirements, process flows, use cases and user stories, and keep them current as they change.
• Support use-case discovery — helping capture and describe candidate agent scenarios and what each one would need to work.
• Support testing and UAT: write and execute test cases, log and track defects, and coordinate business users through testing.
• Collect feedback after each training session and use it to improve the content and the way it is delivered.
• Handle training logistics — scheduling, invitations, attendance tracking, feedback surveys and simple reporting on completion and uptake.
• Maintain project documentation and trackers, and support status reporting for the engagement team.
• Build your own knowledge of Copilot Studio and the Microsoft 365 ecosystem, working towards delivering sessions independently and taking on wider business analysis work.

Qualifications

• 0–1 years of experience in business analysis, consulting, training, functional support, technology or a similar role. Fresh graduates are encouraged to apply. Relevant internships, academic projects or self-learning experience will be considered.
• Excellent verbal and written communication in English — this is the single most important requirement for the role.
• Confidence in presenting to a group and communicating clearly with different audiences. Candidates should be comfortable explaining information and responding to questions.
• Ability to explain technical or business concepts in simple terms, with the patience and flexibility to explain them differently when required.
• Prior professional experience with Microsoft Copilot Studio is not mandatory. Candidates should demonstrate an interest in AI and Microsoft technologies, along with a strong willingness to learn. Any exposure through academic projects, internships, certifications or self-learning will be an advantage.
• Basic working knowledge of Microsoft 365 tools, particularly Teams, SharePoint, PowerPoint, Word and Excel.
• Good documentation skills, with the ability to write clear notes, requirements, process documentation and guides that others can easily understand and follow.
• Basic understanding of business analysis fundamentals, including asking clarifying questions, capturing requirements accurately, documenting use cases and understanding the difference between a user's stated request and their underlying need.
• Organised and reliable, with the ability to manage assigned tasks, follow up on actions and meet agreed timelines.
• Genuine curiosity and strong learning agility, with an interest in learning Copilot Studio, Microsoft 365 and emerging AI technologies. The candidate should be comfortable learning in a fast-changing technology environment.
• Collaborative attitude, with a willingness to seek guidance, ask questions and work closely with senior consultants and subject-matter experts.