Associate Debt Manager-Flows-Consumer Durable

IDFC FIRST Bank; Samana; On-site; INR 550,000 - 850,000; Full time

Job summary

IDFC FIRST Bank is seeking an Associate Collection Manager – Consumer Durable to plan and oversee the collections function in the assigned territory. The role entails managing agencies, tracking delinquencies, and ensuring adherence to guidelines while optimizing EMI recovery.

It requires 2+ years in collections, strong communication, and solid MIS/Excel skills. Local/native knowledge is preferred to address geographical nuances and customer needs.

Qualifications

• Strong understanding of collection processes and legal guidelines.

Responsibilities

• Manage collections for assigned debts.
• Track portfolio buckets in the specified area.
• Monitor delinquency by bucket and DPD, focusing on non-starters.
• Coordinate with agencies and in-house teams to achieve targets.
• Regularly follow up with defaulting customers.
• Ensure adherence to collection processes and guidelines.
• Trace absconded customers and initiate recovery.
• Recommend legal actions for non-recoverable cases and coordinate with legal.

Skills

Strong communication

Follow-up skills

Tenacity

Punctuality

Attention to detail

Organizational skills

Problem-solving

Legal guidelines knowledge

Education

Graduate

Postgraduate

Tools

MS Excel

Job description

Job Requirements

About the Role

The Associate Collection Manager – Consumer Durable is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role bearer is accountable for optimizing the efficiency of EMI recovery from customers while ensuring adherence to all guidelines laid out by the bank. This role contributes to the larger organizational objectives of the bank. Native / Locals preferred due to geographical knowledge

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve collection targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to the collection process and legal guidelines.
• Trace absconded default customers and initiate the recovery process.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for closure.

Secondary Responsibilities

• Maintain administrative data related to collections, such as updating delinquent account history.
• Provide and maintain MIS reports.
• Review collection feedback on a daily, weekly, and monthly basis.

What We Are Looking For

Education

• Graduate – Any
• Postgraduate – Any

Experience

• Minimum of 2 or more years of experience in collections.
• Age Bracket
• Preferred Age Bracket

Skills and Attributes

• Strong understanding of collection processes and legal guidelines.
• Ability to manage and coordinate with collection agencies.
• Excellent communication and follow-up skills.
• Proficiency in maintaining MIS and administrative data.
• Problem-solving and decision-making abilities.
• Attention to detail and organizational skills.
• Strong follow up mechanism
• Tenacity and punctuality
• Basic MS excel