Debt Manager-Flows-Credit Cards

Idfc First Bank Limited; Vadodara; On-site; INR 600,000 - 900,000; Full time

Job summary

Idfc First Bank Limited in Vadodara, Gujarat, is seeking a Collection Manager for Credit Cards to lead the collections function, oversee external agencies, and optimize EMI recoveries within regulatory guidelines. The role requires strong negotiation, communication, and data management skills, with a focus on reducing delinquencies and driving compliant collections across the territory.

Location: Vadodara, Gujarat. India.

Qualifications

• Graduate or postgraduate education with relevant degree.
• Experience in collections and recovery processes.
• Strong knowledge of legal guidelines affecting collections.

Responsibilities

• Manage collections operations for assigned debts.
• Monitor delinquency across buckets and DPDs.
• Coordinate with agencies and internal teams to meet targets.
• Maintain MIS and collection data for reporting.

Skills

Collections process

Delinquency portfolios

Communication skills

Negotiation skills

MIS data

Stakeholder collaboration

Decision making

Education

Graduate

Postgraduate

Job description

Job Description:

Job Requirements

About the Role

The Collection Manager – Credit Cards is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company within the assigned territory. The role holder ensures efficient and optimized EMI recovery from customers while adhering to all guidelines laid out by the bank, thereby contributing to the larger organizational objectives.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with default customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history, MIS reports, and daily, weekly, and monthly collection feedback.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across Retail Banking to drive operational efficiencies and high-quality customer service.
• Leverage in-house synergies through collaboration with internal stakeholders.

What We Are Looking For

Education

• Graduate - Any
• Postgraduate - Any

Experience

• Minimum of 2 or more years of experience in collections.

Skills and Attributes

• Strong understanding of collections processes and legal guidelines.
• Ability to manage and monitor delinquency portfolios effectively.
• Excellent communication and negotiation skills.
• Proficiency in maintaining MIS and administrative data.
• Capability to collaborate with internal stakeholders and legal teams.
• Problem-solving and decision-making abilities.

Requirements: