Debt Manager-Flows-Cross Sell

Idfc First Bank Limited; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

Idfc First Bank Limited seeks an Associate Collection Manager to oversee collections operations in the assigned territory, including external agencies. You will drive EMI recoveries, manage delinquency buckets, and ensure adherence to bank guidelines.

Key responsibilities include team and agency management, stringent follow-up with defaulters, and strict compliance with legal and recovery processes. Strong documentation and MIS practices are essential for daily operations.

Qualifications

• Graduate or post-graduate in any discipline; both acceptable.
• Minimum 2 years of experience in collections.
• Strong organizational, planning and people-management abilities.

Responsibilities

• Manage the collections process for assigned debts and portfolios.
• Track portfolio buckets in the assigned area and monitor delinquency levels.
• Coordinate with agencies and in-house teams to allocate targets and recover dues.
• Regularly follow up with defaulting customers and ensure adherence to processes and legal guidelines.
• Trace absconded customers and initiate recovery processes; recommend legal actions when needed.
• Maintain MIS data such as delinquent account history and prepare reports.

Skills

Organizational skills

People management

Communication

Legal compliance

MIS reporting

Education

Graduate – Any discipline

Post Graduate – Any discipline

Job description

Job Requirements

About the Role

The Associate Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role holder ensures efficient and optimized retrieval of EMIs from customers while adhering to all guidelines laid out by the bank, contributing to the broader organizational objectives.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Track the portfolio for specific buckets in the assigned area.
• Control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.

Secondary Responsibilities

• Maintain administrative data related to collections, such as delinquent account history.
• Provide and maintain MIS reports.
• Review collection feedback on a daily, weekly, and monthly basis.

What We Are Looking For

Education

• Graduate – Any discipline
• Post Graduate – Any discipline

Experience

• Minimum of 2 or more years of experience in collections.

Skills and Attributes

• Strong organizational and planning skills.
• Ability to manage teams and external agencies.
• Excellent communication and follow-up skills.
• Understanding of legal guidelines and recovery processes.
• Proficiency in maintaining MIS reports and administrative data.