Associate Debt Manager-Flows-Credit Cards

Idfc First Bank Limited; Indore District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

IDFC FIRST Bank Limited is seeking an Associate Collection Manager – Credit Cards to oversee the collections department and manage external agencies within the assigned territory. The role emphasizes EMI retrieval efficiency while complying with bank guidelines.

You will monitor delinquencies, drive targets with agencies, and maintain daily MIS data, contributing to the bank’s recovery objectives and risk controls.

Qualifications

• Graduate or Post Graduate in any discipline.
• Minimum of 2 years of experience in collections.

Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor delinquency by bucket and DPD, focusing on non-starters.
• Coordinate with agencies and in-house teams to achieve targets.
• Follow up with defaulting customers and ensure adherence to legal guidelines.
• Maintain MIS reports and collection data on a daily, weekly, and monthly basis.
• Trace absconded customers and initiate recovery procedures where possible.
• Recommend legal actions for unrecoverable cases and liaise with the legal team.

Skills

Strong organizational and planning

Agency coordination

Communication and follow-up

Legal guidelines and recovery

MIS reports and admin data

Education

Graduate – Any discipline

Post Graduate – Any discipline

Job description

Job Requirements

About the Role

The Associate Collection Manager – Credit Cards is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company within the assigned territory. The role focuses on optimizing the efficiency of EMI retrieval from customers while ensuring adherence to all bank guidelines, thereby contributing to the broader organizational objectives.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency by bucket and DPD, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery procedures.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history, MIS reports, and collection feedback on a daily, weekly, and monthly basis.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across Retail Banking to enhance operational efficiency and customer service.
• Leverage internal synergies through collaboration with stakeholders.

What We Are Looking For

Education

• Graduate – Any discipline
• Post Graduate – Any discipline

Experience

• Minimum of 2 years of experience in collections.

Skills and Attributes

• Strong organizational and planning skills.
• Ability to manage and collaborate with external agencies.
• Excellent communication and follow-up skills.
• Understanding of legal guidelines and recovery processes.
• Proficiency in maintaining MIS reports and administrative data.